Sid Mody
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Sid Mody Email & Phone Number

Director, Customer Experience Strategy and Operations at Sonos, Inc. at Sonos, Inc.
Location: Atlanta Metropolitan Area, United States, United States 11 work roles 2 schools
1 work email found @sonos.com 2 phones found area 617 and 800 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email s****@sonos.com
Direct phone (617) ***-****
LinkedIn Profile matched
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Current company
Sonos, Inc.
Role
Director, Customer Experience Strategy and Operations at Sonos, Inc.
Location
Atlanta Metropolitan Area, United States, United States
Company size
1001 employees

Who is Sid Mody? Overview

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Quick answer

Sid Mody is listed as Director, Customer Experience Strategy and Operations at Sonos, Inc. at Sonos, Inc., a company with 1001 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at sonos.com, phone signal with area code 617, 800, and a matched LinkedIn profile for Sid Mody.

Sid Mody previously worked as Director, Customer Experience Strategy and Operations at Sonos, Inc. and Senior Manager, Customer Experience NPI Program Readiness at Sonos, Inc.. Sid Mody holds Bachelor Of Arts, Biology from Boston University.

Company email context

Email format at Sonos, Inc.

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{first}.{last}@sonos.com
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AeroLeads found 1 current-domain work email signal for Sid Mody. Compare company email patterns before reaching out.

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Profile bio

About Sid Mody

No cold calls please. Customer Experience professional with dual-degrees from Boston University. Practices leadership philosophy with an emphasis on employee development and driving customer loyalty. Unicorn and IPO experience. Specialties: Customer Experience strategy planning and team scaling, leadership development, NPI program management (planning, execution, and improvements), product field testing, forecasting and capacity planning, and workforce management. Certifications: COMPTIA Network+, Scrum Alliance Certified Scrum Master, COPC® Certified Professional Manager

Listed skills include Cross Functional Team Leadership, Management, Testing, Consumer Electronics, and 46 others.

Current workplace

Sid Mody's current company

Company context helps verify the profile and gives searchers a useful next step.

Sonos, Inc.
Sonos, Inc.
Director, Customer Experience Strategy and Operations at Sonos, Inc.
614 Chapala Street Santa Barbara, CA 93101 United States
Website
sonos.com
Employees
1001
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Company profile
View company profile Email format
11 roles

Sid Mody work experience

A career timeline built from the work history available for this profile.

Director, Customer Experience Strategy And Operations

Current
Sonos, Inc.

Santa Barbara, CA, US

Sep 2022 - Present

Senior Manager, Customer Experience Npi Program Readiness

Sonos, Inc.

Santa Barbara, CA, US

Aug 2021 - Aug 2022

Senior Manager, Customer Experience Planning And Workforce

Sonos, Inc.

Santa Barbara, CA, US

Nov 2020 - Aug 2021

Senior Global Workforce Manager

Sonos, Inc.

Santa Barbara, CA, US

May 2017 - Nov 2020

Customer Care Operations Manager

Sonos, Inc.

Santa Barbara, CA, US

  • Overhauled performance indicators to drive employee improvement.
  • Improved Net Promoter Score by 4 percentage points.
  • Track record of successful hiring and onboarding with minimal attrition.
  • Led large team of Tier 1 engineers and Front Line Managers
  • Resolved customer escalations to executive and senior management team.
  • Drove improvements to team productivity and utilization.
Jun 2012 - May 2017

Head Of Beta And Product Field Testing

Sonos, Inc.

Santa Barbara, CA, US

  • Managed all Customer Service related aspects of the product lifecycle from Concept to End of Life.
  • Provided serviceability and supportability input into the product life cycle.
  • Managed multiple worldwide alpha and beta programs simultaneously (software and hardware.)
  • Planned and led a team to launch an Open Beta initiative and scaled tester pool from 50 to thousands of testers spanning worldwide.
  • Advocated for the customer in respect to enhancement requests and defects
  • Acted as the main interface between Customer Support and all other internal organizations for product lifecycle input
May 2008 - Jun 2012

Customer Service Strategic Partner Relationship Manager

Sonos, Inc.

Santa Barbara, CA, US

Jul 2010 - Jan 2012

Tier 2 Technical Lead Support Engineer

Sonos, Inc.

Santa Barbara, CA, US

  • Managed unresolved incidents escalated from the Tier 1 team or through service management.
  • Contacted escalated customers directly to troubleshoot and identify the root cause of failure before recommending an appropriate solution.
  • Escalated issues to the Tier 3 team that cannot be resolved and communicate problem details to aid in their investigation.
  • Provided exemplary support for high-profile customers.
  • Created and managed FAQs to communicate important information to customer base for self-service.
  • Provided service to Sonos community on Sonos Forums.
May 2008 - Jul 2010

Tier 1 Technical Support Analyst

Sonos, Inc.

Santa Barbara, CA, US

  • Responded directly to support issues and service requests submitted via, telephone, email, web inquiries, and text chat.
  • Handled incoming incidents.
  • Processed defective product returns.
  • Ensured customer satisfaction through end-to-end management of each service. This included follow-up with the customer until issues were resolved
  • Demonstrated customer relations skills and maintain a positive company image during all interactions with the customers.
Nov 2006 - May 2008

In-Store Technician

Geek Squad

US

  • Responsibilities:
  • Assisted customers within the Precinct’s Standard Operating Platform (SOP)
  • Provided initial contact with customers, plus checked in products for service
  • Perform basic testing to determine product needs and service solutions
  • Facilitated in-store sales, upgrades, installations and service
Apr 2003 - Aug 2007

Research Assistant

Developmental Biopsychiatric Research Program - Mclean Hospital

Analyzed MRI brain images and converted these flat images to 3D models for research study progression

Aug 2005 - Nov 2006
Team & coworkers

Colleagues at Sonos, Inc.

Other employees you can reach at sonos.com. View company contacts for 1001 employees →

DL Dale Liu Dale Liu Colleague at Sonos, Inc. Shanghai, China, China View → DR Dharam Rai Dharam Rai Colleague at Sonos, Inc. San Francisco Bay Area, United States, United States View → SP Subin Park Subin Park Colleague at Sonos, Inc. Boston, Massachusetts, United States, United States View → TG Tim Gault Tim Gault Colleague at Sonos, Inc. Thornbury, Victoria, Australia, Australia View → IP Ian Popken Ian Popken Colleague at Sonos, Inc. United States, United States View → MS Matthew Slater Matthew Slater Colleague at Sonos, Inc. Amsterdam, North Holland, Netherlands, Netherlands View → RV Russell Valentine Russell Valentine Colleague at Sonos, Inc. Port Orchard, Washington, United States, United States View → TS Thanaraj Supramaniam Thanaraj Supramaniam Colleague at Sonos, Inc. Bayan Lepas, Penang, Malaysia, Malaysia View → AS Aly Silver Aly Silver Colleague at Sonos, Inc. Providence, Rhode Island, United States, United States View → JS James Smith James Smith Colleague at Sonos, Inc. San Jose, California, United States, United States View →
2 education records

Sid Mody education

Bachelor Of Arts, Biology

Boston University

Bachelor Of Arts, Psychology

Boston University
FAQ

Frequently asked questions about Sid Mody

Quick answers generated from the profile data available on this page.

What company does Sid Mody work for?

Sid Mody works for Sonos, Inc..

What is Sid Mody's role at Sonos, Inc.?

Sid Mody is listed as Director, Customer Experience Strategy and Operations at Sonos, Inc. at Sonos, Inc..

What is Sid Mody's email address?

AeroLeads has found 1 work email signal at @sonos.com for Sid Mody at Sonos, Inc..

What is Sid Mody's phone number?

AeroLeads has found 2 phone signal(s) with area code 617, 800 for Sid Mody at Sonos, Inc..

Where is Sid Mody based?

Sid Mody is based in Atlanta Metropolitan Area, United States, United States while working with Sonos, Inc..

What companies has Sid Mody worked for?

Sid Mody has worked for Sonos, Inc., Geek Squad, and Developmental Biopsychiatric Research Program - Mclean Hospital.

Who are Sid Mody's colleagues at Sonos, Inc.?

Sid Mody's colleagues at Sonos, Inc. include Dale Liu, Dharam Rai, Subin Park, Tim Gault, and Ian Popken.

How can I contact Sid Mody?

You can use AeroLeads to view verified contact signals for Sid Mody at Sonos, Inc., including work email, phone, and LinkedIn data when available.

What schools did Sid Mody attend?

Sid Mody holds Bachelor Of Arts, Biology from Boston University.

What skills is Sid Mody known for?

Sid Mody is listed with skills including Cross Functional Team Leadership, Management, Testing, Consumer Electronics, Product Management, Technical Support, Crm, and Customer Service.

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