John Sydness Email & Phone Number

Burnsville, Mn

* Supervise the help desk and assign tickets, prioritize projects and become project lead for multiple projects throughout the city. * Train employees on new implemented software and hardware and create documentation and training documents for staff.* Support, install, setup and manage a MileStone Corporate VMS System, and Feenics Online Security System.* Support, setup and manage an AirWatch MDM Solution for over 150+ devices. Currently transitioned to Microsoft Intune MDM.* Help support and help implement Office 2019 and Office 365 for city staff.*Support TRITECH CAD for all public safety vehicles for both fire and police.

Burnsville, Mn

• Setup, install, and support multiple computer systems throughout the city.• Respond to phone calls, email and personal requests for technical support for city employees.• Responsible for maintaining inventory of computer equipment and supplies. • Research and resolve user problems and work in conjunction with other IT Staff.• Conduct project research, recommendations, purchasing, and implement solutions as directed.• Setup, Configured, and Support an AirWatch MDM Solution to manage all City Mobile Devices.• Help manage, support, and install a MileStone Corporate Version Video Server and Cameras.• Support and deploy all Mac based computers and integrate them AD and file sharing for Community TV.* Support and maintain a Netmotion Server for mobile devices to connect via software VPN to our network.

Lakeville, Mn

• Help with CSR duties as assigned such as submitting claims, organizing files, and contact clients.• Create and develop their main website and provide Marketing advice to their business.• Meet with multiple vendors from different insurance agencies.• Provide IT support as needed such as repairing PC’s, printers, and other mobile devices.

Burnsville, Mn

Created a complete inventory list of all computers in the organization.Imaged multiple machine types using Ghost and creating new and updated images for each one.Assist with server moves from the old IT data center to the existing one.Help assist with Tickets and help setup and deploy PC's and laptops throughout the organization.Did research on buying products and learning the process of buying products under State Contract.

Burnsville, Mn

• Help and assist guest to help them find what they need.• Keep shelves organized and in stock.• Assist other team members by training in new employees and answering any questions they have.• Help train electronic specialists and assist managers with assigned projects.• Setup Planograms and was part of the Apple Valley Target remodel team which setup over 300+ Planograms.• Trained Employees on the PDT and Handheld devices on how to TIE planograms and use the PDT to its maximum potential. • Worked at 3 Target Stores (Burnsville, Savage, and Apple Valley)

Lakeville, Mn

Soccer referee for U6 - U17 games and various Tournaments.

Bachelor, Computer Information Science, Marketing (Minor)

Activities and Societies: CIT ClubDeans List 2 Times

High School Degree

Activities and Societies: Band, SoccerMarching Band