● Oversee cross functional teams such as operations, human resources, finance, facilities, marketing, catering, and beyond the restaurant ventures for a $12+ million volume location● Lead all efforts in leadership development and meet with leaders to equip on business metrics relative to our current and future goals and create individualized development plans for continued growth● Plan, present, execute, and delegate roles and projects within business strategy to Owner/Operator and team of 160+ to ensure business growth

● Create and execute onboarding, retention, and developmental strategies for employee relations and experience● Conduct performance reviews, improvement plans, investigations, unemployment claims/hearings, incident reports, leadership problem-solving, and coaching conversations● Responsible for updating and upholding employee handbook policies, people processes, and training strategies to ensure trajectory of business growth while complying with employment law● Manage vendor expenses, labor, and food cost for financial reports and analyze data to ensure 15% profit per month

As a Field Talent Staff 1, I train new team members and leaders to standard operating procedures at Chick-fil-A Grand Openings around the country. During my time in this role, I have worked on various assignments in different operational settings both in the front and back of house.

As a member of the Chick-fil-A Corporate Team Member Council, I am apart of collaborating with restaurant leaders countrywide to support chain-wide initiatives for overall franchise improvement. These topics included menu simplification, sales channel enhancements, employer branding strategy, team member recognition, DE & I, philanthropic efforts, operational improvements, and technology advancements for the team member journey and more.

Equipped by the leadership team in all aspects of store operations to uphold franchise values and goals

In my position as Administrative Assistant, I worked directly for CEO including client connects and meetings both in and out of office. During my time in this position, I acted as a client liaison and created communication systems for the sales team.

Worked directly with the CEO to organize, coordinate, and create new educational material for client coaching sessions

I was responsible for running earnest money, taking care of property photos/signs, mass mailings/emails, creating databases and spreadsheets, and organizing files.