My name is Sidney Collum and I have worked in the I.T. field for many years, specializing in supporting small business networks. My degree is in System Administration from Tyler Junior College. I love to help with procuring hardware, solving various issues that occur with PCs, working with business owners to develop I.T. solutions, and developing friendships with my customers.The focus of SIDNETWORKS is to listen to the customer and give professional, responsive service. We promise to respond to all emails, texts, and phone calls within 15 minutes, and that is in writing in the service level agreement.I want the technicians that work for SIDNETWORKS to be the I.T. solution for your business. We, as a team, will be there for you! Using the latest technology to monitor your computers and ensure the latest updates are installed, we perform preventative maintenance outside working hours to maintain maximum uptime. We also provide to our customers the best anti-virus program available to be installed on all devices. If needed, we have an anti-spam solution that includes encryption for HIPAA compliance and can also include email archiving, as well as, backup solutions for all devices.We are equipped to serve your business in a manner that exceeds your expectations. I understand that change can be difficult, which is why I guarantee that I will be available to you, to answer any questions and solve any issues that may arise. Together, we will succeed.