Licensed State Farm Claims Specialist 2013- Present• Investigate fire-related insurance claims for coverage andvalidity, including reviewing policies, drafting coverageletters, and communicating coverage positions toinsureds, brokers, and agents as necessary.• Communicate with service providers, governmentagencies, and internal claim departments (e.g.,subrogation, salvage, and the Special Investigation Unit) togather information.• Manage large losses for multiple policyholders; maintainfiles within service level agreements by ensuring timelyprocessing, and adherence to best claim practices.• Facilitates the resolution of customer complaints, andcollaborate with management to ensure effectivesolutions.• Supports the training of new claim specialists entering therole.• Serving as a peer mentor within the Atlanta hub.