Sidney Fields, Jr. Email & Phone Number

Roswell, Georgia

Roswell, Georgia, United States

In this role, I oversee multiple databases that are updated on a weekly basis. Additionally, I conduct weekly financial closeouts and audits for branches.

In this role, I trained and oversaw the reporting quality of Compliance Managers across the Southeastrans network (8 operations total). Additionally, I formulated Monthly and Year-to-Date reports comparing Accidents/Incidents via incident type and operation. Lastly, I conducted weekly risk assessments of various compliance issues with executive leadership, including General Counsel/Chief Compliance Officer and VP of Corporate Compliance. As Program Manager of Intelex, I oversaw the implementation and functionality of the Intelex reporting software throughout the Southeastrans network.

In this role, I am responsible for reporting all Accidents and Incidents involving Medicaid Members to the Department of Community Health (DCH) of the State of Georgia. Along with reporting Accidents/Incidents, I am responsible for the investigation and subsequent corrective action taken by Southeastrans. The findings of which are reported to DCH.I assist the Georgia State Compliance Manager in ensuring all Providers and Drivers are operating within compliance standards set forth by DCH of the State of Georgia.

Atlanta, Ga

Performed data entry, cleaning and quality checking from multiple data sources. Supported my colleagues by providing pertinent research and executes basic data analysis. Supported sales for custom projects and enterprise-level customers as necessary. Almost 2 years of working & analyzing data for the FleetSeek Ground Transportation brand. Responsible for compiling data lists representing the top 500 fleets and their users, which included company Presidents, VPs, CEOs, Fleet Operations Supervisors, etc. I worked extensively in Excel and Access; researching and completing thousands of company records, including MCMIS candidates, updates and rejects. Additionally responsible for uploading data to staging for FleetSeek brand app and website.

Greater Atlanta Area

2 years of business office experience. Ensured HIPAA compliance. Compiled statistical information for special reports. Identified and resolved system and patient account issues. Successfully established effective systems for record retention by creating databases in Excel for daily correspondence tracking. Scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Assisted with receptionist duties, file organization and research and development. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

Greater Atlanta Area

Contacted new and existing customers to discuss how supplemental insurance products could meet their specific needs. Optimized current revenue streams by networking for additional business prospects with established clients. Generated new accounts by implementing effective networking and content marketing strategies. Developed a new customer base consisting of 3 accounts. Identified prospective customers by using business directories and following leads from existing clients. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided assistance for other customer service representatives when needed. Worked under strict deadlines and responded to service requests and emergency call-outs. Guaranteed positive customer experiences and resolved all customer complaints.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Responsible for assisting customers in a timely fashion and guaranteeing high level of customer service. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Stone Mountain, Ga

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Created PowerPoint presentations used for business development. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor. Answered clients' questions about the purposes and details of financial plans and strategies.