• Design, and implementation of Cisco Unified Communications solutions for corporate clients including: • Cisco Unified Communication Manager (CUCM) • Cisco Unity Connection (CUC) • Cisco Unified Contact Center Express (UCCX) • Cisco Video Conferencing products such as TMS, CMS, Expressways.• Provide a high level of technical support and post-sales delivery services to key managed clients.

• Design, implementation and support of Cisco Unified Communications Manager (CUCM) for multiple sites (4000+ phones) within the NY/NJ Metro Area with QOS, SRST and SIP Trunking.• Integrated Avaya PBX with CUCM using QSIG trunks and PIMGs for Unity voicemail.• Migrated all over 80 sites from Avaya PBX to Cisco CUCM/Unity Connect or CME/CUE.• Design, implementation of SIP Trunking using AT&T IP-Flex for CUCM and CME for 100+ domestic Tiffany locations using Cisco Unified Border Elements.• Design, implementation and support of Cisco Unified Contact Center Enterprise (UCCE).• Design and manage ICM scripts for UCCE.• Design, implementation and support of NICE and Envision call recording solutions for Contact Center environment.• Design, implementation and support of Cisco Unity and Unity Connect Voicemail System for the NY/NJ Metro Area.• Design, implement and support of Cisco Communications Manager Express (CME) and Cisco Unity Express (CUE) for all domestic Tiffany and Co. stores. • Design, implementation and support Tandberg/Cisco Video Conferencing with VCS, VCS-E, HD and SD MCUs, ISDN gateway, Movi and Video Content server. • Design and implement global wireless strategy using Cisco Wireless Controllers, ACS and 3500 series APs.• Design, implementation and support of the entire Tiffany & Co. network infrastructure including a wide variety of Cisco Routers, Switches, Wireless Controllers & APs, PIX, ASA, VPN Concentrators and ACS.• Provide 24x7 support for all Level 3 escalations related to voice, video and data.• Design training seminars for other IT departments.

• Managed all aspects of technology for the Technicolor New York.• Implemented and managed Cisco VoIP solution consisting of Cisco Call Manager 4.0, Unity Voice Messaging, Cisco 7920 Wireless phones and Cisco Aironet 1200 Wireless access points.• Configured Cisco 2600s routers, Catalyst 3550s switches and 515 PIXs. • Troubleshooted data/voice configurations and security issues.• Coordinated all WAN modifications with networking team and carriers.• Managed a Windows Networking environment consisting of Microsoft Exchange messaging, Windows 2003 servers, Active Directory, Windows XP and 2000 workstations. • Maintained all budgetary activities related to regional technology needs and requirements.

• Managed WAN/LAN networking environment consisting of 15 Branch offices and 20 satellite sites. • Setup and maintained LAN to LAN VPN access connecting construction jobsites and branch offices to corporate office utilizing Router/PIX to Concentrator and Router to Router configurations.• Responsible for proactively monitoring and maintaining the extensive WAN and LAN supporting through the use of networking utilities such as WhatsupGold and SnifferPro.• Troubleshooted LAN/WAN, VPN, routing, security and configuration issues.• Configured Cisco 7206, 2600s, 1700s & 1600s routers, Catalyst 3550s & 6506s switches, 525s & 506 PIXs and 3030 VPN Concentrators. • Maintain network security by hardening all routers, restricting access controls and implementing new security policies.• Managed corporate IP addressing and subnetting.• Supervised wiring installation and routing of fiber optic, cat5 cables in the construction of the new corporate office and branch offices.• Managed mixed platform environment with 10 Novell 5.1 servers and 35 Windows 2000/NT servers throughout the WAN.• Implemented an enterprise antivirus solution that encompasses all Novell/Windows servers and desktops.• Created customized utilities and batch files to deploy applications and implement desktop policies.• Configured Novell servers with DNS and DHCP.• Supervised enterprise-wide backups of all server platforms and redundancy through MS server clustering.• Implementing and maintaining call accounting software (eCAS) for PBX.

• Managed Novell 4.11/5.1 NDS and NT4.0 domain network environment. • Built Novell 5.1 servers and configuring all server hardware.• Provided level 3 technical support for over 900 users.• Ensured the integrity of daily incremental and weekly full backups using Arcserve2000 and StorageTek DLT library.• Built Windows NT 4.0 production file and application servers and Windows 2000 test servers on Compaq ML570 and Proliant 6500 servers.• Conducted daily, monthly, quarterly and semi-annual audit reports assessing all infrastructure security policies and server settings using auditing tools such as Bindview.• Installed and configured McAfee Netshield and Compaq Insight Management agents on all servers.

• Managed network infrastructure throughout the tri-state area ranging from Frame Relay, fiber optics to microwave connections.• Setup and configured Cisco Catalysts 29xx switches and 26xx and 17xx routers for remote offices.• Installed and configured Cisco PIX 515s with stateful failover for regional office.• Setup Cisco Lan-to-Lan VPN solution in remote offices.• Upgraded environment from Zenworks 1.0 to Zenworks 2.0.• Migrated Novell servers from NetWare 4.11 to NetWare 5.1.• Lead Integration of applications such as SpaceMan, Costar, and software patches through the use of NAL and Snapshot.• Ensured the integrity of daily full backups using ArcserveIT 6 for NT and for Netware as well as checklists.• Provided Level 2 & Level 3 support for NetWare 5.1, NT and Lotus Notes 4.6/Domino environment.• Provided technical support for CEO, CFO and Senior Executive Officers.• Monitored servers for 100% uptime through the use of utilities such as Compaq Insight Manager and pcAnywhere.• Implemented, tested and documented an enterprise wide Antivirus Solution using internal FTP servers, batch files, MS Installer, McAfee Netshield and VirusScan.• Coordinated Frame Relay moves and office relocations.• Provided training for new applications and new user orientation.• Evaluated Windows 2000 Professional for desktop upgrade.

• Led migration of existing users from a Windows 3.11 environment to NT 4.0 on the desktops and Netware 4.11 on the server end.• Standardized all NetWare 4.11 servers with proper hardware and software configurations.• Implemented object standards and correcting objects within Chase’s NDS tree.• Supervised the deployment of workstations and account setup during scheduled nightly and weekend rollouts.• Provided Level 2 and Level 3 desktop support during the rollout phases and post-deployment phase.• First line manager of a team conducting detailed workstation inventory surveys and data entry for the Chase Connect 2000 project.