Sidney Mendonca Email & Phone Number

Actuarial Team

• Assigned full time to the actuarial project called “Life of claim”. The project tracked the claim from initial acceptance to the finalization, providing analytical and operational reports for the business in terms of.
• Developed and produced (using SAS) operational reports to manage claims workload.
• Coordinated the solicitor bordereaux process insuring the reports were completed downloaded and available to be analysed
• Provided background and contextual information to assist the actuarial team to build the life of claim framework
• Developed and produced(using SAS) operational reports to track the allocation of claims among Avant Law and the external legal firms
• Support background and contextual information regarding the implementation of the claim complexity measures

Claims Department

Part of the Claims Department operations team. The operations’ team was responsible to provide operational support to the Claims Department.Responsible for support the development and implementation of the new system “Aurora claims”. The project involved replaced the old legacy system to the new claim system originally developed to “MDU UK” a medical.

Member Services

• Part of the Member Services department’s operational team. The Operational team runs the projects across the department.The role involved a variety of tasks such as interviewing users, gathering requirements, reviewing.
• Streamlined the business processes of Professional Practice Indemnity policies’ administration
• Coordinated test and implementation of system and business processes changes resulted of the financial replacement project.
• Coordinated the overall tender process (RFI- RFP) and implementation of the call recording and quality monitoring for the Member Services contact

IT Department

Part of the IPB project team responsible for the requirements, development and implementation of the new totally integrated insurance solution application based on IPB (insurance process backbone – Insurance package developed by Exigen Services). Responsible for the design of the claims component of the new system and also for mapping the business.

IT Department

Part of the PER team, which was responsible to manage enhancements greater than 10 days’ work effort to Protect and related systems across all Vero Business Units.The role involved tasks such as interviewing clients, preparing business cases, gathering requirements, reviewing and documenting business processes, reviewing and writing business requirements.

Workers Compensation Department

Responsible to Investigate data and process issues regarding the work cover submission.The role involved tasks such as interviewing clients, investigation of data and system issues, writing Technical specifications, reviewing and documenting existing business processes, proposing improvements, reviewing existing testing and checks related to the.

Best of Brazil is a trading company that is the sole importer of the Veritas brand, the new premium Brazilian cachaça, developed and produced by Agrivale Distillery located 2 hours Drive; Manage relationships with the Manufacturer (Agrivale Distillery), responsible for the Art creation and production of marketing material, responsible for plan, organise.

IT Department