Sidney Raper Email & Phone Number

Jacksonville, Florida Area

Jacksonville, Fl

Certified in Steris Autoclave and Washer repair and maintenance. NFPA trained. Perform maintenance on Vacuum Pumps, Medical Gas Systems, Nurse Call Systems, Emergency Generator systems and all other aspects of facility maintenance. Manage third party vendors and contractors. Provide world class customer service to all customers. Identify creative solutions to difficult problems.

Built a startup business into a profitable enterprise. Perform sales presentations to business owners and their representatives. Provide accurate on site advertising specifically tailored to used cars at automobile dealers. Provide exceptional customer service with minimum impact to the daily operations of the dealership. Perform billing and collections activities. Interface with several entities to resolve technical issues and provide timely response to field problems. Partner with… Show more Built a startup business into a profitable enterprise. Perform sales presentations to business owners and their representatives. Provide accurate on site advertising specifically tailored to used cars at automobile dealers. Provide exceptional customer service with minimum impact to the daily operations of the dealership. Perform billing and collections activities. Interface with several entities to resolve technical issues and provide timely response to field problems. Partner with dealerships to maximize the benefit of the services provided. Consulting with dealerships to maximize marketing efforts Show less

Provide day-to-day operations interaction with the Operations manager and support personnel. Act as a "Relationship Manager" being part of the on-site support, handling escalation, report inquires, interface status and performance analysis. The account interface to Winn-Dixie for issues pertaining to Getronics commitments to the client.Specific Accountabilities:Responsible for developing relationships with Help desk personnel.Responsible for developing or strengthening relationships… Show more Provide day-to-day operations interaction with the Operations manager and support personnel. Act as a "Relationship Manager" being part of the on-site support, handling escalation, report inquires, interface status and performance analysis. The account interface to Winn-Dixie for issues pertaining to Getronics commitments to the client.Specific Accountabilities:Responsible for developing relationships with Help desk personnel.Responsible for developing or strengthening relationships with client operations manager and other supervisors.Responsible for customer satisfaction and reference ability of the account.Demonstrate analytical ability toward trends sharing with customer and Senior Getronics management.Be aggressive and provide prompt response to concerns/issues.Insure we are providing a responsible escalation contact for customer.Responsible for call updates to client requesting personnel.Manages the expectation of the customer process in order to provide value to the customer.Intimate with the customer process in order to provide value to the customer.Participate in monthly meetings with the customer.Interact with other client personnel pertaining to performance issues.Provide ad hoc reporting to the customer.Point of contact for interface outages.Suggest and offer resolutions to customer and Getronics personnel.Review pre-generation report and resolve billing issues.Ensure all service calls are closed in a timely fashion.Create and compile yearly surveys for all client stores.Must have the ability to manage and build customers relationships.Administer and manage the Special Services projects as well as provide coordination and assistance for other projects as needed. Show less

Managed, evaluated, motivated and developed a team of 21 account service representatives during the startup of a new site. Successfully implemented the customer servicing of Internet inquiries. Provided feedback on training deficiencies and enhancements to the procedures. Coached team members with regards to Quality and efficiency. Partnered with local offices and regional centers to resolve customer complaints and problems. Performed preliminary analysis on production standards for the… Show more Managed, evaluated, motivated and developed a team of 21 account service representatives during the startup of a new site. Successfully implemented the customer servicing of Internet inquiries. Provided feedback on training deficiencies and enhancements to the procedures. Coached team members with regards to Quality and efficiency. Partnered with local offices and regional centers to resolve customer complaints and problems. Performed preliminary analysis on production standards for the Internet inquiry processing.Implemented the operational servicing of consumer inquiries from the Internet. Resolved customer complaints and issues to maintain a positive customer image of ADT. Show less

Motivated, evaluated and developed a team of 22 to 27 Credit Analysts. Developed and provided maintenance of the departmental Intranet home page. Managed the staffing of the department during high call volume periods to ensure that high quality service levels are provided. Provided revisions and updates of departmental processing procedures to maximize efficiency while minimizing risk from fraud and credit losses. Assisted in the development and implementation of a career progression plan… Show more Motivated, evaluated and developed a team of 22 to 27 Credit Analysts. Developed and provided maintenance of the departmental Intranet home page. Managed the staffing of the department during high call volume periods to ensure that high quality service levels are provided. Provided revisions and updates of departmental processing procedures to maximize efficiency while minimizing risk from fraud and credit losses. Assisted in the development and implementation of a career progression plan within the Credit department. Developed and provided maintenance of the departmental Intranet home page which has served as the model for all departmental home pages at Universal Card Services. Identified process improvements that increased customer satisfaction, reduced unit costs and expedited processing with a net revenue generation in excess of $4million. Assisted in the development and implementation of a career progression plan that resulted in the promotion of over 60 personnel in the department.Credit/Risk Analyst, Credit Relationships (May 1993 August 1996) Evaluated credit applications, requests for credit limit increases, and the detected of fraudulent applications. Developed the Associate for a Day program for the Credit Department. Coached associates on loan from other departments assisting with overflow call volume. Closed accounts that have been used fraudulently and adjusted customer accounts by utilizing debits and credits. Identified customer impersonations and reacted to suspicious callers. Administered the ideas program for the Credit Department.Developed a training package for the completion of the Lost/Stolen report that has been used in the training of Customer Protection and Authorizations associates. Streamlined a quality process resulting in a cost saving to the company. Served on two deployments of the ATT Disaster Recovery Team supporting the American Red Cross in hurricane disaster recovery. Show less

Officer Basic Course attendee. Received Secret Security clearance. Trained in Multiple Launch Rocket Systems. Received NBC training, forward observer training, and general artillery procedures. Honorable Discharge.