Sidney C. Moore, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

· Lead the monitoring and resolution of SMS and Voice support tickets, analyzing trends to recommend engineering changes that enhance service delivery and reduce support incidents· Oversee and optimize notification delivery performance, collaborating with internal and external partners to address complex customer issues and ensure high-quality service· Develop and update customer-facing documentation, ensuring alignment with industry best practices, and communicate changes in SMS/Voice delivery both domestically and internationally· Analyze third-party and internal processes to create and implement strategies for service delivery optimization, balancing cost-saving initiatives with maintaining high customer satisfaction and effective delivery of SMS and Voice services

Atlanta, Georgia, United States

· Serve as the primary technical contact for assigned customers, managing the resolution of product support issues and providing proactive guidance to optimize their use of Twilio technologies· Collaborate with customers to understand and document their use cases, troubleshoot complex technical problems, and drive continuous improvement to minimize business-impacting downtime· Partner with Twilio's Product and Engineering teams to advocate for customers, providing regular updates on their successes, challenges, and overall satisfaction, and reporting reproducible bugs through JIRA· Conduct cross-functional customer meetings and deliver product and process training, ensuring customers receive high-quality service and support tailored to their needs

Atlanta, Georgia, United States

· Provide an exceptional customer experience via email, phone, video conference, and/or on-site for our strategic customers using Gong product(s)· Tackle multiple concurrent technical projects for select accounts with the goal of removing technical roadblocks, integrating with 3rd party infrastructure, providing best practices, and speeding time to value· Master Gong product(s) and become a subject matter expert on our entire platform, including its design, implementation, integrations, security, best practices, and API usage· Collaborate closely with internal teams such as Engineering, Customer Success, and Customer Support to help triage potential bugs, build test cases, and address escalated issues

Atlanta, Georgia, United States

• Troubleshoot web-based applications, email connectivity, Voice Over IP (VoIP), and operating system settings• Utilize open API in testing environment to manipulate data to replicate production environment issues• Coach agents on best practices, product knowledge and proper troubleshooting workflow to resolve issues in customer devices, our application and conflicting software in real time and live on client calls • Develop detailed documentation of customer issues and properly route to management and internal engineering teams using Zendesk and JIRA for timely resolutions

Atlanta, Georgia, United States

· Oversee quality assurance and management of technical operations; ensuring compliance with legal and organizational standards· Analyze repair traffic and accuracy of service supply inventory to streamline workflows, optimize efficiency, and meet aggressive timelines· Serve as the primary point of contact between technical staff and customers, leading local pilot programs and implementing operational adjustments

Atlanta, Georgia, United States

· Enrich the customer experience by actively listening to identify customer needs, and spotlighting related products and services· Partner successfully with other zones of the stores to produce a smoother work flow for for an enhanced customer shopping experience

Atlanta, Georgia, United States

• Develop a new Vulnerability Management Program that fills gaps that currently exist, and proposal to remediate• Evaluate network, server and workstation environment as it relates to vulnerability management • Determine vulnerability management maturity level and steps to next level.• Conduct a comparative analysis of vulnerability management software, with a focus on usability• Formulate Project plan to implement Vulnerability Management Program that moves from each maturity level within the company

Atlanta, Georgia, United States

• Lead shift operations, ensuring adherence to Chick-fil-A's standards of excellence in hospitality, cleanliness, and food safety, while managing and developing team members for optimal performance.• Deliver exceptional customer service by handling orders, maintaining a clean environment, and addressing guest issues promptly, fostering a positive dining experience.• Provide training and coaching to team members, monitor compliance with recipes and cash handling procedures, and ensure accurate and efficient order preparation to uphold company policies and procedures.• Coordinate and organize in-store events to foster strong relationships between Chick-fil-A and the local community

Master Of Business Administration - Mba

Bachelor'S Degree, Computer/Information Technology Administration And Management