I am a hospitality professional with a diploma of education in Historic Preservation and Conservation from Savannah Technical College. I have a passion for customer satisfaction, team collaboration, and creative thinking, which I have demonstrated in various roles in the service industry. Most recently, I worked as a banquet server at Perry Lane Hotel, a luxury collection hotel in Savannah. I delivered exceptional service to guests, handled large-scale events, and implemented new processes and systems. I also have experience as a server at Hyatt Hotels Corporation and McKinley Creekside Cafe, where I developed strong communication, organizational, and problem-solving skills. Additionally, I have a yoga instructor certification and an interest in tech and innovation. I am eager to apply my skills and passion for project management to help organizations succeed. I am open to new opportunities and networking, especially in the tech sector. Feel free to reach out.
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Bar PrepMunicipal GrandSavannah, Ga, Us -
Jewelry ConsultantJewelry Consignment Network Mar 2024 - PresentSavannah, Georgia, United States -
Fine Dining ServerHyatt Hotels Corporation Oct 2021 - Feb 2024Savannah, Georgia, United StatesIncreased customer return rates by 15% within the first year by consistently delivering personalized and proactive customer service and exceeding expectations.Successfully navigated a challenging service launch by providing exceptional support, resulting in a 20% reduction in customer complaints and a significant increase in positive feedback. -
ServerMckinley Creekside Cabins May 2021 - Oct 2021United StatesLeveraged strong communication and active listening skills to cultivate warm relationships with regulars, ensuring continued patronage. Increased the regular customer base by 15% within five months and earned numerous positive reviews for exceptional service and local knowledge.Effectively learned the Toast POS system to efficiently process orders, manage bills, and provide seamless payment experiences for customers. Surpassed a challenging sales goal of $110k by 20% within a 5-month period, contributing to increased store revenue and customer satisfaction. -
Brunch ServerSouthern Cross Hospitality Oct 2019 - Mar 2021Savannah, Georgia, United StatesMultitasked effectively to take orders, deliver food, and address inquiries for 80 brunch guests, contributing to a high satisfaction rating and a smooth table turnover of 2 per hour. Demonstrated strong multitasking and customer service skills while handling order entry, bill management, and payments on the Toast POS system. Increased sales by 15% during my tenure through efficient order processing and personalized upselling techniques, contributing to a positive impact on the team's performance. -
BaristaMckinley Creekside Cabins May 2019 - Sep 2019Alaska, United States
Sidney Ferrera Education Details
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Historic Preservation And Conservation -
Graphic Communications
Frequently Asked Questions about Sidney Ferrera
What company does Sidney Ferrera work for?
Sidney Ferrera works for Municipal Grand
What is Sidney Ferrera's role at the current company?
Sidney Ferrera's current role is Bar Prep.
What schools did Sidney Ferrera attend?
Sidney Ferrera attended Savannah Technical College, Effingham County High School.
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