Sidney J. Email & Phone Number

Austin, Texas, United States

Provide product support for Velocloud Orchestrator, cloud and on-prem customers. Triage, diagnose and document customer UI, configuration and SaaS issues from Angular UI, REST API’s, JSON configurations, NGINX, MySQL, REDIS, Clickhouse, and browser developer console while parsing the fine line between a bug and expected behavior. Assist in troubleshooting.

Austin, Texas, United States

Provide system HW/SW install, upgrades, system repair, KVM and PDU install and debug in the lab environment. HW/SW upkeep to include assistance with Client compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop and KVM hardware located in the datacenter/lab. Conduct failure diagnosis and analysis.

Austin, Texas Area

Manage and proactively maintain redundant VNX 8000, Data Domains, Recoverpoint and supporting management environment ESX, RHEL Server and Satellite, Windows, Splunk, VIPR Controller, VIPR SRM across multiple Federal datacenters. Develop operational best practices for both the Federal customer and our team’s operations and maintenance responsibilities to.

Austin, Texas Area

PRIMARY RESPONSIBILITY: Responsible for the day- to- day operations of the SAN storage infrastructure, including customer onboarding support, decommissions, pre-sales support, performance analysis and tuning, troubleshooting, maintenance, and project management.Responsible for the day to day operations of managing ~120 PB of storage on EMC CX-4, VNX1, VNX2.

Client: Community Health Systems (CHS)Responsible for the automation, configuration, deployment, support and validation of 150 EMC VNX arrays across 110 sites. Build and maintain DOS batch/ naviseccli validation and configuration scripts for EMC VNX arrays to ensure backend consistency across sites including EMC emailhome and ESRS configs. Build and.

Greater Nashville Area, TN

Subcontracted to the EMC residency practice for a six month storage implementation\migration project with Community Health Systems (CHS). Responsible for the automation, configuration, deployment, support and validation of 180 EMC VNX arrays across 150 sites. Build and maintain DOS batch/ naviseccli validation and configuration scripts for EMC VNX arrays.

Tulsa, Oklahoma Area

Subcontracted to IBM Global Services for a four month virtualization implementation project with Williams Energy / WPX Energy. Maintain FERC certification and compliance throughout contract.Design, deploy, and support a multisite VMware vSphere 5 environment on EMC VNX SAN with IBM xSeries servers. Implement EMC and VMware best practices in the deployment.

Louisville, Kentucky Area

Develop, design and implement integrated IT solutions that empower healthcare organizations using MEDITECH Healthcare Information Systems and VMware to optimize their healthcare. Deliver technically sound Design Documents, Build Plans and Migration Guides to provide the best hardware and software solution for each hospital’s respective environment and to.

Leverage technology expertise, develop and deliver integrated IT solutions that empower healthcare organizations using MEDITECH software to optimize their healthcare information system. Deliver with a passion for technology, independent, a confident communicator and be able to liaise at all levels, in addition to being technically proficient.Responsible.

Acquire and manage customer relationships in the Houston and Dallas areas. Leverage human and equipment resources to facilitate customer projects. Provide technical and managerial support on all projects to completion.Major Clients:Unipixel: Stabilize pre-existing windows 2003/XP multi-site network. Firewalling and tar-pitting network entry points with.

Provide best in-class Dell PowerVault, Dell|EMC, EMC Clariion Storage hardware support, on hosts running Windows, Netware, Linux, Vmware ESX\GSX, Solaris, AIX, and HP-UX server operating systems and their respective cluster technologies. Support, troubleshoot, and configure Brocade, Dell and McData Fibre switches in redundant and non-redundant fabrics in.

Provide best in-class Dell Poweredge Server and Dell Powervault Storage first tier hardware support, specializing in both Microsoft and Novell server operating systems. Answer technical questions and solve or escalate problems relating to networked computers, advanced server products, and/or network or multi-user operating systems via the telephone and.

Provided world-class technical support for over 20,000 USAA employees. Perform network administration and troubleshooting as assigned. Provide training and support via telephone for Microsoft Windows 95 and NT, Microsoft Office applications, several mainframe applications, IBM IWPM image viewing and document warehousing, AT&T GR3 phone switch, Octel voice.

Contracted to USAA to provide world-class technical support for over 20,000 USAA employees. Provide training and support via telephone for Microsoft Windows 95 and NT, Microsoft Office applications, several mainframe applications, IBM IWPM image viewing and document warehousing, AT&T GR3 phone switch, Octel voice messaging and retrieval and various in.

Promoted KTFM/KTSA and their sponsors in a tasteful and a responsible manner. Design and implement various promotion contests. Assist field engineer with remote broadcast site setup. Report to promotions director on all attending promotions events.

Provided desk side support for Microsoft Windows 3.1, Windows 95, Office 9X Corel WordPerfect 6.1-8 for over 300 users. Plan and implement software migrations and virus control over a Novell 4.11 network. Setup, maintain and repair student computers in 3 labs.

Transferred; Started Aas, Network Administration

Started As, Pre-Engineering

High School Diploma, Regular/General High School/Secondary Diploma Program