Sidney J. Email & Phone Number

Austin, Texas, United States

Provide product support for Velocloud Orchestrator, cloud and on-prem customers. Triage, diagnose and document customer UI, configuration and SaaS issues from Angular UI, REST API’s, JSON configurations, NGINX, MySQL, REDIS, Clickhouse, and browser developer console while parsing the fine line between a bug and expected behavior. Assist in troubleshooting performance issues on Ubuntu and associated system services and logs. Provide guidance integrating 3rd party OIDC IdP’s with the Velocloud solution to provide single sign on support. Created scripts in javascript and mysql to simplify the resolution of common customer issues. Manage escalations and client expectations throughout the support process engaging various global operations and engineering teams as needed to drive issue resolution with Confluence and JIRA. Mentor newly onboarded engineers providing team lead duties.

Austin, Texas, United States

Provide system HW/SW install, upgrades, system repair, KVM and PDU install and debug in the lab environment. HW/SW upkeep to include assistance with Client compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop and KVM hardware located in the datacenter/lab. Conduct failure diagnosis and analysis of failures, as well as develop additional test and debug aids to improve overall productivity and performance.

Austin, Texas Area

Manage and proactively maintain redundant VNX 8000, Data Domains, Recoverpoint and supporting management environment ESX, RHEL Server and Satellite, Windows, Splunk, VIPR Controller, VIPR SRM across multiple Federal datacenters. Develop operational best practices for both the Federal customer and our team’s operations and maintenance responsibilities to provide a Storage as a Service with optimal performance, availability and risk avoidance. Develop System Design and Architectural (FEAF OV/SV) Documentation of the storage management solutions and to maintain these documents throughout the program in order to support all development work. Research, manage and approve lifecycle maintenance tasks in the environment following the ITIL v3 framework. Manage escalations, engaging vendors, Federal Datacenter teams and application support personal to swiftly resolve complex issues in the environment and provide post incident RCA. Mentor engineers on the indecencies of the environment.

Austin, Texas Area

PRIMARY RESPONSIBILITY: Responsible for the day- to- day operations of the SAN storage infrastructure, including customer onboarding support, decommissions, pre-sales support, performance analysis and tuning, troubleshooting, maintenance, and project management.Responsible for the day to day operations of managing ~120 PB of storage on EMC CX-4, VNX1, VNX2 Block\Unified, VMAX1, VMAX2, VMAX3 connected with Brocade Director class switches and RecoverPoint replication. Assisted with provisioning, decommissioning, pre-sales support, performance analysis and tuning, troubleshooting and maintenance of a global multi-datacenter, multi-tenant environment. Assisted Linux, VMware, Windows OS support teams and MSSQL, MySQL, Oracle and Exchange Application support teams with SAN connectivity, configuration best practices, performance troubleshooting. Created automation scripts to standardize host collect troubleshooting, automate array flare updates and to simplify host and array authentication in a highly secure environment. Mentor L1 and L2 engineers and create supporting documentation.

Client: Community Health Systems (CHS)Responsible for the automation, configuration, deployment, support and validation of 150 EMC VNX arrays across 110 sites. Build and maintain DOS batch/ naviseccli validation and configuration scripts for EMC VNX arrays to ensure backend consistency across sites including EMC emailhome and ESRS configs. Build and maintain DOS batch/ plink validation scripts for Cisco MDS switches to ensure frontend consistency across sites and automated zoning. Provide a technical resource to onsite EMC customer engineers to resolve storage related implementation issues. Provide a technical resource to VMWare and AIX Server Administrators with storage provisioning and presentation from the EMC VNX array as well as for storage migrations from the IBM DS5100 to EMC VNX. Consult Storage Administrators and Engineers on leveraging current equipment to maximize its’ potential and prepare for future growth. Generate environment configuration support documentation and knowledge transfer.Client: Hancock BankAnalyze current VNX/Recoverpoint/VMWare SAN and generate a migration plan to bring the SAN into EMC/VMWare best practices. Identify performance hotspots and provide configuration recommendations to improve performance. Generate and test navicli migration scripts for off hour’s execution.Client: Springhill Medical CenterAnalyze current Clariion/VMWare SAN and generate a migration plan to migrate 15TB of HCIS data from a CX700 to CX4-120. Develop a LUN layout to ensure consistent post-migration application performance. Work with application owners to ensure proper downtimes and migration strategies.Client: Dimensional Fund Advisors Document and maintain Dual VNX environment with RecoverPoint, VMWare SRM and VNX Replicator for site failover and DataDomain for backups. Implement Brocade MDS switches and migrate environment from FCoE to FC. Plan, implement, and document CAVA for virus scanning.

Greater Nashville Area, Tn

Subcontracted to the EMC residency practice for a six month storage implementation\migration project with Community Health Systems (CHS). Responsible for the automation, configuration, deployment, support and validation of 180 EMC VNX arrays across 150 sites. Build and maintain DOS batch/ naviseccli validation and configuration scripts for EMC VNX arrays to ensure backend consistency across sites. Build and maintain DOS batch/ plink validation scripts for Cisco MDS switches to ensure frontend consistency across sites. Provide a technical resource to onsite EMC implementation engineers to resolve storage related implementation issues. Provide a technical resource to VMWare and AIX Server Administrators with storage provisioning and presentation from the EMC VNX array as well as for storage migrations from the IBM DS5100 to EMC VNX. Consult Storage Administrators and Engineers on leveraging current equipment to maximize its’ potential and prepare for future growth.

Tulsa, Oklahoma Area

Subcontracted to IBM Global Services for a four month virtualization implementation project with Williams Energy / WPX Energy. Maintain FERC certification and compliance throughout contract.Design, deploy, and support a multisite VMware vSphere 5 environment on EMC VNX SAN with IBM xSeries servers. Implement EMC and VMware best practices in the deployment of HA, DRS, Storage DRS, Distributed Network Switches, Update Manager, vMotion, Storage vMotion and PowerPath for VMware. Generate and support custom OS templates for Windows Vista, Windows 7, Windows Server 2003 - 2008 and Red Hat Enterprise Linux. Develop, test, and execute migration strategies for P2V and V2V migrations. Assist IBM AIX Administrators with storage provisioning on the EMC VNX array.Assist in DNS Administration of a Windows 2008 domain. Generate customer-facing documentation for VMware vSphere environment and SAN.

Louisville, Kentucky Area

Develop, design and implement integrated IT solutions that empower healthcare organizations using MEDITECH Healthcare Information Systems and VMware to optimize their healthcare. Deliver technically sound Design Documents, Build Plans and Migration Guides to provide the best hardware and software solution for each hospital’s respective environment and to keep clients and partners informed through out an engagements lifecycle. Responsible for the design, implementation and migration of complex Direct-attached (DAS) and SAN solutions using Dell, HP and IBM servers and blades connected with Brocade Silkworm, Cisco MDS and McData SAN Switches to EMC Clariion, HP XP, HP EVA, Storage arrays in physical and VMware vSphere ESX 3.5 - 4.1 clustered environments. Develop, plan and implement data, fabric and SAN migrations with host and array based tools. Provide an engineering resource for pre-sales, implementation and support for the customer base in the core area of storage area network technology, virtualization, and MEDITECH (HCIS) became a valued member of the Healthcare Solutions Group and available to peers in all departments to assist in the mission of the company.

Leverage technology expertise, develop and deliver integrated IT solutions that empower healthcare organizations using MEDITECH software to optimize their healthcare information system. Deliver with a passion for technology, independent, a confident communicator and be able to liaise at all levels, in addition to being technically proficient.Responsible for the implementation of complex Direct-attached (DAS) and SAN solutions using Dell, HP and IBM servers and blades connected with Brocade Silkworm, Cisco MDS and McData SAN Switches to EMC Clariion, HP XP, HP EVA, and IBM XIV Storage arrays along with Dell, HP, IBM, StorageTek, Quantum, Qualstar Tape Library's in physical and VMware vSphere ESX 3.5 - 4.1 clustered environments.Provide an engineering resource for implementation, support, and special projects for the customer base in the core area of storage area network technology, became a valued member of the Technology & Services team and available to peers in all departments to assist in the mission of the company. Develop, maintain, and support job automation scripts written in dos batch and VBscript that assist in project implementation and site documentation.Participate in data migrations and special projects/product development Activities as assigned.Provide telephone technical support to our customers, with an emphasis on DAS and SAN technologies.Escalate issues through management based on existing processes

Acquire and manage customer relationships in the Houston and Dallas areas. Leverage human and equipment resources to facilitate customer projects. Provide technical and managerial support on all projects to completion.Major Clients:Unipixel: Stabilize pre-existing windows 2003/XP multi-site network. Firewalling and tar-pitting network entry points with open source software (OpenBSD). Provide easy and secure means to transport data to vendors and development partners. Automate patch management, Package Management and backup solution for both Windows servers and clients. Manage and Administrate MS SQL servers.HP: Manage HP Americas backup area network via Data Protector on Windows servers, HP-UX, Redhat Linux. Supported tape hardware from single drive units to fibre multi drive tape libraries. Developed training material and revised policies/procedures for technicians on HP Americas backup SAN. TVEC: Stabilize pre-existing windows 2000/XP multi-site network. Automate patch management, Package Management, and backup solution for VMware servers, Windows servers and clients. Manage Canopy point to point wireless network. Maintain and monitor EMC SAN w/ McData Switches and VMWare ESX virtual host. Maintain and monitor Cisco routers and HP Procurve switches. Manage and Administrate several MS SQL servers. Manage Helpdesk personnel and assist with career development.WIMO Networks: Plan, implement secure and maintain a redundant pair of Gentoo Linux LAMP virtual servers hosting several websites. Provide administration and support for MySQL 4 and 5. Troubleshoot PHP, Javascript, ecommerce and video streaming issues as need.

Provide best in-class Dell PowerVault, Dell|EMC, EMC Clariion Storage hardware support, on hosts running Windows, Netware, Linux, Vmware ESX\GSX, Solaris, AIX, and HP-UX server operating systems and their respective cluster technologies. Support, troubleshoot, and configure Brocade, Dell and McData Fibre switches in redundant and non-redundant fabrics in speeds up to 2gb/sec using Fibre and HSSDC for cable interconnects. Support, troubleshoot, and configure Dell|EMC Clariion arrays via Navishpere and it sub components SnapView, SnapVeiw/A MirrorView, SanCopy. Support Dell PowerVault NAS devices and integrated software. Assist with initial setup of OS, Configuration of Services for UNIX 2.0 and 3.0, Services for Novell 5.0. Troubleshoot all NAS hardware on varying interfaces; NAS on SAN, SCSI and IDE. Support, troubleshoot, and configure Dell PowerVault, ADIC Scalar and StorageTek Tape autoloaders and libraries with SCSI and\or Fibre interconnects topologies. Utilizing BackupExec, Netbackup, BrightStor and Tapeware to facilitate the backup strategy.

Provide best in-class Dell Poweredge Server and Dell Powervault Storage first tier hardware support, specializing in both Microsoft and Novell server operating systems. Answer technical questions and solve or escalate problems relating to networked computers, advanced server products, and/or network or multi-user operating systems via the telephone and e-mail. Analyze the nature of customer issues, including the impact to customer, potential impact to Dell, customer expectations, and options for resolution. Provide comprehensive documentation of issues and solutions using available systems. Experience with network installation, performance tuning, network component integration, and fault tolerance techniques. Working knowledge of computer systems, in addition to sub assemblies and multi-user platforms, including SCSI drives, drive arrays, RAID, troubleshooting faults related to both the hardware and common networked operating systems.

Provided world-class technical support for over 20,000 USAA employees. Perform network administration and troubleshooting as assigned. Provide training and support via telephone for Microsoft Windows 95 and NT, Microsoft Office applications, several mainframe applications, IBM IWPM image viewing and document warehousing, AT&T GR3 phone switch, Octel voice messaging and retrieval and various in house applications. Coordinate system/network outages with appropriate internal departments. Provide enhanced support and class room technical training for Outlook/ Exchange and 3Com Palm handheld devices.

Contracted to USAA to provide world-class technical support for over 20,000 USAA employees. Provide training and support via telephone for Microsoft Windows 95 and NT, Microsoft Office applications, several mainframe applications, IBM IWPM image viewing and document warehousing, AT&T GR3 phone switch, Octel voice messaging and retrieval and various in house applications.

Promoted KTFM/KTSA and their sponsors in a tasteful and a responsible manner. Design and implement various promotion contests. Assist field engineer with remote broadcast site setup. Report to promotions director on all attending promotions events.

Provided desk side support for Microsoft Windows 3.1, Windows 95, Office 9X Corel WordPerfect 6.1-8 for over 300 users. Plan and implement software migrations and virus control over a Novell 4.11 network. Setup, maintain and repair student computers in 3 labs.

Transferred; Started Aas, Network Administration

Started As, Pre-Engineering

High School Diploma, Regular/General High School/Secondary Diploma Program