Sidney Chen Email & Phone Number

Full-time contract position with NIH Clinical Center Office of Employee Ethics

Responsible for research, literature review, data analysis, financial analysis, contract review, audits, meeting coordination, and report development within the following areas:• NCQA Accreditation• CAHPS• Provider Satisfaction• HEDIS• Medical Coding (ICD, CPT)• Value-Based Purchasing

College Park, Maryland

• Assist course instructor with classroom management, exams, materials, and record keeping for SPHL100 - Foundations of Public Health• Prepare and teach weekly discussion sections for 4 sections / 80 students• Create and grade all course materials, exams, and presentations in a timely manner

Bethesda, Maryland

• Developed and refined a Quality Assurance Performance Tracking tool for Contact Center agents• Researched local and nationwide community outreach methods and target market penetration for clinical trial patient recruitment• Restructured office shared drive folder structure and electronic file storage system• Organized available intramural resources for extracurricular employee training opportunities

Mt. Olive, Nj

• Document and maintain patient tracking files in accordance with Quality Assurance QSR and ISO requirements• Communicate with customers and field representatives to obtain missing patient information and ensure an accurate database• Manage domestic and international outreach mailings for patients, physicians, and MRI facilities• Administer all technical equipment and devices for onboard hiring process, troubleshoot laptop and iPad issues for company sales representatives• Serve as company liaison with software developers, oversee internal iOS app development, and application deployments to field representatives• Partner with Sales & Marketing department to prepare electronic resources for training, conventions, and conferences

Mt. Olive, Nj

• Managed patient relations and customer care requests• Investigated methods of maximizing sales force efficiency with Sales and Accounting departments• Handled sales representative orders for Sales and Marketing department• Assisted with preparation of national sales conventions• Company liaison with iOS app developers to create, edit, and deploy sales application for field use among sales force

Oklahoma, City, Ok

• Collaborated with engineers to design and develop new technology• Researched market competitors and products• Communicated with and instruct different departments on prioritizing tasks

Oklahoma City, Ok

• Researched and drafted patent applications for future products• Developed a business plan for new devices and their target markets• Prepared appropriate paperwork for government applications

Master Of Health Administration, Health Services Administration

Bachelor Of Science (B.S.), Economics