Duties include responding to enquiries at front desk, email and over phone; booking in and rescheduling appointments; processing credit/debit card, Hicaps, DVA and Medicare payments; creating invoices for NDIS and Workers’ compensation claims; cleaning and sterilising equipment; balancing daily payment summary.

Duties include responding to email enquiries from Relationship Managers, overseas team and other departments/third parties; ensuring requests and tasks are processed correctly and within SLAs; problem solving when situations arise; escalating tasks to the team that need to be actioned urgently; matching debit and credit entries in suspense and fee accounts.

Duties included answering phone enquiries. Performing tasks as per member requests such as transferring funds, updating contact details, stopping and/or ordering new debit and credit cards. Loading up tasks for other departments to action requests or contact members. Providing feedback to senior staff on behalf of members.

Duties included answering phone call enquiries; responding to members at front desk and helping them with their enquiries; loading data into the computer and ensuring data is correct; responding to emails and forwarding to appropriate departments; balancing work at the end of day (when teller); scanning work into electronic storage; filing.

Duties included process and action chequing and direct debit/credit exceptions within the set time frames set by Cuscal. Process Osko exceptions and investigations. Process Bpay and electronic funds transfer files at their allotted times. Establish, alter or cancel periodical payments at members’ requests. Set up credit reallocations at members’ request. Answer card enquiries. Start, follow up and complete trace and recall requests of mistaken payments and ATM disputes. Process Account… Show more Duties included process and action chequing and direct debit/credit exceptions within the set time frames set by Cuscal. Process Osko exceptions and investigations. Process Bpay and electronic funds transfer files at their allotted times. Establish, alter or cancel periodical payments at members’ requests. Set up credit reallocations at members’ request. Answer card enquiries. Start, follow up and complete trace and recall requests of mistaken payments and ATM disputes. Process Account Switching requests for members coming to and leaving Teachers Mutual Bank. Respond to member enquiries from phone, email or letter within the standards set by TMB. Order new or replacement Visa debit/credit cards, cheque and deposit books. Complete signature cards and forward them to Cuscal. Help balance general ledgers and filing when required.Trained as Emergency Control Officer Show less

Duties included responding to members at front desk and helping them with their enquiries; answering phone call enquiries; loading data into the computer and ensuring data is correct; keeping a record of stock and replacing when necessary; processing transactions; balancing work at the end of day (when teller); relief in numerous positions when required; filing.