Michael Sidorenko Email & Phone Number

Moscow, Ru

St Petersburg City, Russia

► KEY ROLES:- Manage IT infrastructure upgrade projects including information security requirements- Improving the efficiency of the Information Technology Department's operationsResults and projects implemented:1. Building infrastructure in AWS (Amazon Web Services) public cloud for a large European telecom operatorEnvironments: SVT, SIT, Pre-PROD, PROD. ~100 virtual machines2. Creation of infrastructure in private cloud (OpenStack - OpenShift) for a large telecom… Show more ► KEY ROLES:- Manage IT infrastructure upgrade projects including information security requirements- Improving the efficiency of the Information Technology Department's operationsResults and projects implemented:1. Building infrastructure in AWS (Amazon Web Services) public cloud for a large European telecom operatorEnvironments: SVT, SIT, Pre-PROD, PROD. ~100 virtual machines2. Creation of infrastructure in private cloud (OpenStack - OpenShift) for a large telecom operator in the Middle EastNON-Prod environment (SIT, UAT, SVT, Migration, Training). ~500 virtual machines3. Internal project to migrate central Grafana from version 7 to version 9. (Dashboards of 20 projects were migrated, two plugins were rewritten from scratch) Show less

Москва, Россия

► KEY ROLES:- IT project management, including internal projects to create and optimize cross-functional business processesResults and realized projects:1. Optimization and modernization of several key business processesResult: the time for approval and signing of contract documentation was reduced by 50%, from a month to 2 weeks2. A system of control over signing of contract documents was developed and implementedResult: the number of contract documents signed on… Show more ► KEY ROLES:- IT project management, including internal projects to create and optimize cross-functional business processesResults and realized projects:1. Optimization and modernization of several key business processesResult: the time for approval and signing of contract documentation was reduced by 50%, from a month to 2 weeks2. A system of control over signing of contract documents was developed and implementedResult: the number of contract documents signed on time increased to 100%3. Optimized the procedure and implemented changes in the delivery of services to the CustomerResult: the volume of cash gaps within the framework of the provided services was reduced by 90%4. Regulations for the work of complex project managers were createdResult: - the number of disputes with related departments was reduced by 100%- onboarding period for new employees was reduced to 2 weeks Show less

Moscow

► KEY ROLES:- Ensuring the operation of Customers' infrastructure (within service projects)- Development and optimization of business processes- Management of IT projects at all stages of development and implementationResults and realized projects:1. Support of IP-MPLS network of Rostelecom JSC. Juniper and Cisco equipment throughout the Russian Federation. Duration 5 years. Result: SLA fulfillment - 98%2. Support of IP-MPLS network of MTS. Duration of 3 years… Show more ► KEY ROLES:- Ensuring the operation of Customers' infrastructure (within service projects)- Development and optimization of business processes- Management of IT projects at all stages of development and implementationResults and realized projects:1. Support of IP-MPLS network of Rostelecom JSC. Juniper and Cisco equipment throughout the Russian Federation. Duration 5 years. Result: SLA fulfillment - 98%2. Support of IP-MPLS network of MTS. Duration of 3 years. Result: SLA fulfillment - 98%3. Support of EMC storage system in MTS PJSC. Duration 3 years. Result: SLA fulfillment - 98%4. Support of equipment and video surveillance at the Russian Presidential elections and for the Unified Voting Day for 5 years. Result: SLA fulfillment - 99% Show less

Москва

► KEY ROLES:- Building a service department from the ground up- Building the business processes of the departmentResults and realized projects:- Created a service department from "0"- Developed and optimized internal and external business processes

Russia, Moscow

► KEY ROLES:- Building a service department from the ground up- Building the business processes of the departmentResults and realized projects:1. Created from "0" a technical user support department for external customers of the companyDue to the built processes within the department the following results were achieved:- SLA fulfillment increased from 65% to 90%- Customer satisfaction increased from 60% to 95%- Staff turnover decreased from 30% to 10%

Russia, Moscow

Administration of DBMS InformixBackup, monitoring and performance RDBMS Informix

Mba / Mbi – Information Management, Mba / Mbi – Information Management

Engineer Of “Computer-Aided Design System”