Sidney Pierce Email & Phone Number

Santa Clara, California, Us

As a Customer Success Manager with Propel Software, we help manufacturing and supply chain customers with all aspects of the Propel product suite, as they see value in our one-of-a-kind PLM and QMS solution, to make product concept to customer more seamless and much faster than ever, all while saving the manufacture time and money, while creating happier customers. Contact me to help set up a demo of our PLM and QMS products. Born in the cloud, scalable and cost effective.

World Business Funding is a partner to Preferred Lending and helps customers receive fast unsecured loans to be used for your business or to help with debt consolidation. Basically, you use the funds the way you need them the most. No minimum length of time in businessFixed monthly paymentNo upfront feesFull liquidity ImmediatelyFunding in 7-15 business days

San Francisco Bay Area, California, Us

Working as the trusted advisor to Partner accounts, I assist with resolution and finding better solutions to help with business growth. • Customer account relationships • Team collaboration • Product sourcing • Vendor Management • Marketing (social media)

Alpharetta, Ga, Us

Supporting close to 5000 accounts, my team and I assisted customers and helped resolve common issues.• CSM Team Lead • Customer issue resolution • Salesforce • Department collaboration • Customer first • Email and phone support

Aliso Viejo, California, Us

Partner with customers as a trusted advisor to deliver outstanding service and experiences for their business by:• Delivering and communicating ROI for clients, throughout the customer lifecycle• Being the trusted partner for the customer on use-case and product functionality • Quarterbacking experiences by various cross-functional teams, on behalf of the customer • Assisting when escalations are needed for support • Being the go-to person for any questions or concerns • Helping with Adoption and reducing churn

Boston, Ma, Us

As a member of the Global Center of Excellence Organization, the Critical Account Manager managesthe most urgent and largest accounts and oversees all resolution efforts from the initial issueidentification to post-mortem analysis.• Customer Management • Customer Retention • Customer Happiness • Customer Satisfaction • Issue Resolution

Boston, Ma, Us

Key Responsibilities:● Development relationships with key business and IT stakeholders and become an expert on customers’ implementation of Fuze, understanding top business goals and requirements● Attain trusted advisor status with both customer business and technical decision makers● Ensure prompt and complete resolution of technical challenges● Leverage Fuze product and networking expertise to provide relevant technical recommendations and triage challenges with current deployments● Provide timely account or issue executive summary status reporting both to customers and management● Assist in onboarding, adoption, and change management for new Enterprise deployments● Communicate product features and releases

New York, Ny, Us

Computer Science Major

Education record

Explorer Rank