Sidra Iqbal Email and Phone Number

• Spearheaded migration to Microsoft Dynamics 365, Microsoft Office 365, and MS Exchange Servers, utilizing existing resources and procuring modern technologies. Designed and deployed Microsoft Power BI reports.• Led team in implementing updated ERP system, increasing operational efficiency by 20% and reducing IT costs by 30%.• Implemented IT Help Desk Ticketing system, streamlining operations, and adhering to ITIL best practices, resulting in a 40% reduction in support ticket resolution time and improved user satisfaction.• Revamped IT SOPs, checklists, and patch management methodologies, enhancing system performance, security, and operational standards.• Designed and deployed in-house Data Center, Network Infrastructure, IP PBX system, PA system, BMS, CCTV, and Access Control System.• Developed Disaster Recovery Plan for data center, ensuring data backup and recovery in case of equipment failure or natural disasters.• Developed and executed strategic IT plans, resulting in a 50% reduction in system downtime and improved user satisfaction.• Oversaw implementation of comprehensive cybersecurity program, ensuring compliance and reducing data breach risk by 70%.• Supervised and mentored team of 10-15 technicians, fostering their growth and improving capabilities.• Led IT budget allocation discussions with board of directors.

• Evaluated project technological requirements and recommended appropriate equipment for implementation.• Demonstrated comprehensive understanding of latest technologies to optimize project efficiency and effectiveness. Along with budget management, ensuring projects stayed on track within financial constraints.• Managed deployment and maintenance of information technology and network systems, leveraging extensive field experience.• Successfully troubleshooted IT issues and promptly resolved customer concerns, ensuring high levels of customer satisfaction.• Proficient in Linux, PHP, MySQL, Team Foundation Server, and MS SQL Server, including installation, configuration, and management.• Developed and managed MySQL databases effectively to meet organizational needs.• Successfully managed customer support staff, meeting client technical requirements and fostering strong relationships.• Excellent communication with clients, addressing concerns promptly and providing effective solutions.