Responsible for AI Data Service and Operation (ADSO) labeling of User generated content (UGC) and Public generated content (PGC) on ByteDance campaign to build data ecological security of Southeast market (APAC). • Analysed and label diverse video content by implementing rigorous quality control for machine learning model. • Assess video content originality and edits by applying complex guidelines to maintain integrity and user safety. • Enhance data accuracy through meticulous labeling and analysis. • Drive data quality improvements and optimizing labeling process for machine learning efficiency. • Consistently meet the high accuracy benchmark in data labeling task. • Collaborate with cross-functional team to contribute insights for continuous improvement of data labeling process. • Propose innovative approaches to streamline labeling workflow which will enhance project efficiency and output quality. • Collaborated closely with team leader to ensure adherence to platform policies, improving moderation accuracy by 15%.Achievements• Supported platform to encourage creators to create their original content rather than coping others by achieving 98% accuracy.• Created a report for client which improved the user interface of photo mode content and increased productivity and efficiency of labeling within average handling time.• Supported team training and development efforts by sharing insights and best practices, enhancing team productivity by 12%.

Responsible for moderating (human moderation) video content of ByteDance campaign to ensure that global online community is safe to create content on digital platform in Southeast market (APAC). • Analysed video content within specific AHT and consistently hitting daily targets, demonstrating efficiency and productivity.• Enhanced team performance through active participation in QA sessions and refresher trainings, fostering a culture of continuous improvement.• Scrutinized video and non-video content meticulously, ensuring compliance with APAC policies to maintain platform integrity and protect users from bullying, child safety (CSAM), self-harm and hate speech.• Contribute to creating a secure digital environment by generating reports on trends, violation and user behaviour in compliance with APAC policies. Achievements• Supported client from 55% accuracy to 90% within 4 weeks and Average handling time from 50s to 22s.• Generated detailed reports on trends, violations, and user behavior, reducing harmful content on the platform by 80% in the Southeast market over 8 months.

Responsible for handling customer inquiries, processing orders, offering product information and updating administrative tasks within E-Commerce Industry. • Managed customer inquiries for e-commerce platform, resolving technical issues and guiding users to optimal website, enhancing satisfaction.• Provided multi-channel support via phone, email, and social media, addressing purchase and payment concerns while ensuring timely issue escalation.• Maintained accurate customer records in CRM system, creating comprehensive documentation for effective solution delivery and knowledge sharing.• Coordinated with tech and payment departments to resolve complex customer issues, fostering interdepartmental cooperation for improved service delivery.• Developed tailored recommendations for cost-effective e-commerce solutions, empowering customers to create successful online platforms aligned with their needs.Achievements• Successfully resolved 95% of customer inquiries on the first contact, leading to a 20% increase in overall customer satisfaction.• Maintained 100% accuracy in customer records within the CRM system, improving team collaboration and ensuring seamless issue resolution.• Developed tailored recommendations for customers, contributing to a 25% increase in successful online platform launches.