Teaching as freelancer

*Customer Services Officer*~Initially scrutinize candidates resumes and forwarding them to HO~Taking follow up from Line Manager over resume’s feedback~Handling employees leaves and reporting them to HO~Maintaining digital attendance of all employees~Helped customer and merchants to identify service/products that best suits their needs.~Followed up customers and offered new products of company~Supervised low level employees in same department ~Account opening documentation supervision and maintaining of records~Issuance and supervision of ATM Debit Cards~Answering customer’s queries~Issuance of customers bank statements~Maintaining and issuing of Branch's locker ~Maintaining branch's deposit by satisfying customer's need *Service Quality Coordinator* ~Ensuring the excellent quality of service experienced by clients.. ~Implementation of SOP (Standard Operating Procedures) ~Correspondence with Head Office. ~Managing bank’s floor ~Resolving customer complaints, Getting Feed Back & Suggestions. ~Routine and Ad-hoc reports for management. ~Ensuring the monthly tasks are accomplished for enhancing the service quality. ~Improving the service quality monthly ranking*Receptionist* ~Professionally answering and transferring the calls ~Handling PABX ~Handling and keeping records of all the couriers and letters. ~Guiding and providing first-hand information to the walk-in customers