Sidrah Yousaf Email & Phone Number

Dubai, United Arab Emirates

Key Responsibilities:Managing multiple Service teams in all regional Branches, Incident Management (Monitor open incidents, report calls, maintain and monitor Field Service Engineers tracking logs). Provide administrative support to Service Manager ,providing services all over Middle East, Managing SLAs. Inventory management. Call escalation management. Participating in regular consumer contact curriculum regarding problem solving pertaining to excessive charges, service contracts and renewals, billing, warranties. Identified and made recommendation for process improvements. Monitoring the performance of personnel to ensure a productive work environment. Overseeing the implementation of organizational policies and procedures. Motivating employees to achieve personal goals and to consistently meet expected goals. Building a team work environment that encourage hard work and collaboration. Responsible For Internal and External Audit Preparation. Ensuring workflow efficiencies, Customer service excellence and quality assurance. Preparing warranty and Installation Allocation sheet for Service Dept. Responsible for preparing the Process Measures Reports of the depts. and have a closer look where there is problem and need extra care.Selected contributions:1-Established Internal Training Program2-Increased income by making multiple SLAs 3-Internal & External Audit for Service Department4-Internal & External Audit

Dubai-Uae

Trade Payable and Trade Receivables Management, Handling small teams of qualified accountants.Preparation Of Monthly Sales Report, Check & Developed Internal Controls in the area of Inventory, Sales,Payable and Receivables,Detailed study of Company Policies and Procedures to ensure value added operationsand advice management on governance issues.Responsible for all purchases of the Company from local Suppliers and from Principals abroad.Inventory Management by applying FIFO method. Fixed Assets Management and maintain fixed assets register. Analyse and evaluate the accuracy of accounting systems and procedures.Prepare audit paperwork in accordance with standards and requirements. Established working relationship with company staff, business partner and clients.Analyse and recommend changes in internal audit controls.carrying out staff appraisals, managing performance and disciplining staff, promoting staff development and training, writing reports for senior management and delivering presentations.Responding to customer enquiries and complaints, attending conferences and training. Recording office expenditure and managing the budget.Responsible for timely delivery of consumables, Printers and services.Interfacing with customers regarding their Sales and service requirements, Responsible for audit of DPD & DPS, Managing SLA Responsible of all Service related matters. Managing a Team of 5 FSEs.Analyze metrics, budgets, and various reports about Service sales performance. Address unacceptable outcomes. Develop improved practices to ensure outcomes meet or exceed expectations. Understand the market in which the company operates and how the company’s products and services are used within that market.

Dubaiuae

Managing a team of 21 Engineers, Incident Management (Monitor open incidents, report calls, maintain, and monitor Field Service Engineers tracking logs). Provide administrative support to Service Manager and 21 Service Technicians providing services all over Middle East, Managing SLAs. Inventory management. Call escalation management. Participating in regular consumer contact curriculum regarding problem solving pertaining to excessive charges, service contract renewals, billing, warranties. Identified and made recommendation for process improvements. Monitoring the performance of personnel to ensure a productive work environment. Overseeing the implementation of organizational policies and procedures. Motivating employees to achieve personal goals and to consistently meet expected goals. Building a team work environment that encourage hard work and collaboration. Responsible For Internal and External Audit Preparation. Ensuring workflow efficiencies, Customer service excellence and quality assurance. Sending Spare Parts Quotations and securing the orders.Preparing warranty and Installation Allocation sheet for Service Dept. Responsible for preparing the Process Measures Reports of the depts. and have a closer look where there is problem and need extra care.Selected contributions:1-Increased income by making 2 SLAs 2-Made a detailed report on Service Department for securing more business. 3-introduced Service Call management System

Dubai-Uae

Develops the service team from goal setting to establishing motivational strategies and compensation plans. Establishes plans and strategies to expand sales potential of internal campaign, identifies, develops and communicates value propositions for the products and services, communicates opportunities and threats based on customer interaction and feedback and to works closely with Business Development and Division Management to ensure successful implementation and growth on programs. Responsible for timely delivery of consumables, Printers and services. Inventory management, Call escalation management, Interfacing with customers regarding their Sales and service requirements, Responsible for audit of DPD & DPS, Managing SLA, Managing people, Monitoring the performance of personnel to ensure a productive work environment. Overseeing the implementation of organizational policies and procedures. Building a team work environment that encourages hard work and collaboration. Ensuring workflow efficiencies, Customer service excellence and quality assurance. Responsible for preparing the Process Measures Reports of the depts. and have a closer look where there is problem and need extra care.Develop and deliver presentations for delivery and Quarterly Performance to Jackys Top Management in Board Meeting. Evaluate the day to day practices of the sales team. Provide feedback, development ideas of skill sets to ensure leadership practices exemplify the cultural norms and performance expectations of the Solutions Center. Identify training and development needs for service personals. Analyze metrics, budgets, and various reports about Service sales performance. Address unacceptable outcomes. Develop improved practices to ensure outcomes meet or exceed expectations. Work closely for Receivable Collection. Understand the market in which the company operates and how the company’s products and services are used within that market.

Dubai-Uae

Incident Management (Monitor open incidents, report calls, maintain, and monitor Field Service Engineers tracking logs). Provide administrative support to Service Team Leader and 5 Service Technicians providing services to Gulf Countries , Pakistan And Bangladesh. Managing SLAs. Inventory management. Call escalation management. Participating in regular consumer contact curriculum regarding problem solving pertaining to excessive charges, service contract renewals, billing, warranties. Identified and made recommendation for process improvements.Monitoring the performance of personnel to ensure a productive work environment. Overseeing the implementation of organizational policies and procedures. Motivating employees to achieve personal goals and to consistently meet expected goals. Building a team work environment that encourage hard work and collaboration. Responsible For Internal and External Audit Preparation. Ensuring workflow efficiencies, Customer service excellence and quality assurance. Sending Spare Parts Quotations and securing the orders.Preparing Monthly Income sheet of the Service Dept. Preparing warranty and Installation Allocation sheet for Service Dept. Responsible for collection of Accounts Receivables. Responsible for preparing the Process Measures Reports of the depts. and have a closer look where there is problem and need extra care.Selected contributions:1-Collected Bad Debts by 90%2-Obtained Customer Satisfaction Level 40% 3-Increased income by making SLAs by 35% 4-Eliminated grey marketed inks from customers' sites. 5-introduces Service Call management System

Co-ordination between Branches and technical staff.Managing Help Desk System and report to Head OfficeInventory management of Support Dept.Call escalation management.Interfacing with customers regarding their service requirementsResponsible for support audit preparationManaging SLA.In house lab management.Managing people.Responsible For Internal and External Audit Preparation.

Maintaining & handling of all Office Work particularly related with Sales, Services & Logistics matters.Preparing of Quotations, securing the Orders and managing the deliveries through Logistic Department.Follow up for payments with the Coordination of Accountant.Preparing of Weekly / Monthly Daily Activity Reports.Reporting directly to Branch Manager.Following up Quotations and Expected Prospects.Liaison between Company & Suppliers by preparing Comparative statements, Order & Deliveries etc.Responsible for all incoming / outgoing E-mails, queries & other correspondence.Liaison between customers & Technical department for servicing and maintenance of their Equipment.Maintaining of Petty Cash for minor expenses.