Sidrah Jamil Email & Phone Number

New York, Ny, Us

Newark, New Jersey, Us

• Monitor and evaluate energy utilization by end-users (associates and customers) using JD Power data, creating insightful analysis and reports with Mtab, Alteryx, Tableau, and Power BI for Customer Care, Electric, Gas, and Renewables and Energy Solutions- across various lines of business (LOBs).• Analyze performance metrics and trends quarterly, year-over-year (YOY), and wave-over-wave, identifying gaps and presenting improvement opportunities to upper management.• Develop and maintain Customer Experience (CX) dashboards and scorecards, including CX Council Dashboards, TSS scorecard matrices, and OPSS reports, to track and improve customer experience ‘compensable’ metrics.• Manage project lifecycles, ensuring milestones are met while providing change management support for internal clients.• Gather and analyze customer feedback using tools like Survey Monkey and collaborate with Business Systems, IT, and Customer Operations teams to address system defects, oversee enhancements, and create action plans.• Recommend strategic and tactical opportunities to improve operational metrics and customer satisfaction based on survey and complaint data.• Document processes and conduct pilot runs to ensure clarity and accuracy in team operations. Partner with cross-functional teams to evaluate and implement new IT products, tools, and processes that align with business goals.• Provide operational support during significant outage events to enhance customer operations and communications.

Newark, New Jersey, Us

• Generated purchase requisitions and processed invoices from major vendors/suppliers in ARIBA and SAP for the RES (Renewable Energy Solutions) team after analyzing previously agreed-upon vendor contracts/exhibits highlighting the scope of services.• Prepared, analyzed, and facilitated reports from SAP and ARIBA to provide valuable insights on monthly accruals and quarterly budgets, including contract management and payment statuses for suppliers, vendors, and contractors. Created and processed invoices in ARIBA and SAP on an ad-hoc basis and developed packages to validate invoices.• Developed and executed initiatives after conducting strategic and analytical analyses to better present the vision and mission of the RES team and foster collaboration across departments by assessing performance gaps and mitigating risks to improve current process flows.• Collected feedback from PSEG customers and conducted QA/QC analysis on rebate programs and contractor EE services, reporting findings to the Energy Services team/Program Implementation team.• Derived meaningful insights by generating, interpreting, and analyzing Power BI reports to understand complex data sets required for critical decision-making.

Shop Smart USA is an innovative e-commerce startup that I founded in 2020, leveraging my IT project management skills and self-taught knowledge of digital marketing, strategic partnerships, and customer acquisition. I built an offshore office, recruited, and trained resources who are now empowered to run the business, while I play a passive role with involvement limited to providing capital, offering expertise when needed, and sharing the profits/ losses as per the agreed-upon agreement. With my diverse and creative skillset, I envision the ‘big picture’ while incorporating the salient operational details and critical data to drive effective, efficient business performance and improvements.• Kick started my personal venture in the E-Commerce world – lunched Shop Smart USA, an innovative startup that evolves as dynamically as the US market demands. • Implemented effective marketing strategies, leveraging digital channels, social media, and targeted advertising campaigns to build brand awareness and acquire customers.• Established strategic partnerships and collaborations with key stakeholders, including suppliers, distributors, and industry influencers, to expand the company's reach and accelerate growth.• Built a team of talented and motivated individuals, fostering a collaborative environment that encourages creativity, innovation, and excellence in execution.• Shop Smart USA LLC sells on various platforms like Ebay, Etsy, Amazon and Mercari. We got identified by ebay as Top-Rated Seller.

New York City, New York, Us

• Developed and implemented strategies to enhance interface experience for investment bankers on the Infosys app to streamline trading, while managing funds and allocating resources to bump revenue.• Collected user requirements, setup JAD sessions and presented Business Proposal/ Solution.• Wrote the user stories, communicated, and collaborated with implementation partners.• Liaised between the end user and developers to address any bugs on the Infosys app.• Conducted UAT testing/ validation & testing before go-live and roll out in Production.• Formulated and successfully executed Summer Internship Project for Jefferies IT for year 2019 from end to end.• Bridged between procurement and IT, for buying new laptops for interns, setting up their user accounts, HR for role designations & access, and IT for designing their course structure for 4 months of internship cycle leading to onboarding of successful candidates.• Led the modification and enhancement of financial planning models to evaluate profitability and optimize return on equity. Formulated contracts and cost estimations.• Collaborated with senior management in executing the final budgeting and forecasting plans.• Presented consolidated operating budget report, documented client organization's direction, structure,business processes and requirements to present to IT Chief.The project consisted of enhancements to the interface for investment bankers on the Infosys app. These enhancements helped to streamline trading, managing funds and allocation of resources. The increase in revenue realized was $2,890,000 annually from the enhancements.

New York, Ny, Us

• Collaborated globally with all Bloomberg LP suppliers to setup their vendor accounts in SAP after verifying credentials, tax and banking information based on country's specific tax policies for all regions BLP operates in like EMEA, NA, LA & APAC.• Processed vendor refund checks. Liaised with internal Bloomberg departments to validate the authenticity of incoming invoices by tracking approvals, managing process on SDSKs/ tickets, while continuing to validate and process invoices.• Ensured vendor onboarding is managed from start to finish via Bloomberg SAP ARIBA portal, ensuring quality controls are met. Verified tax forms using government portals and banking information to ensure BLP Compliance Policies are met. Provide monthly statistics to upper management on team's performance, controls, and annual tax reporting for US based vendors to IRS.• Trained team members and conducted weekly Scrum meetings. Actively participated and monitored and evaluated team's performance based on performance metrics that address key deliverables. Ensured team goals are met or exceeded by the end of each week's Sprint cycle.The project consisted of validating vendor data and ensuring correct payment terms for all vendors. There was a decrease in incorrect refunds and quicker account receivables based on this project. There was an overall 28% increase in retained funds over 90 days since the implementation of this project.

• Managed monthly accrual and quarterly budget processing for Lifetime, FYI and LMN Marketing budgets.• Reported to Senior Finance Manager to ensure proper budget spend and tracking throughout the year.• Processed over 600 invoices monthly, coded them to their respective General Ledger accounts.• Created financial models to communicate month-to-month changes in budget, running reports on SAP.• Maintained effective communication with production management to receive updated info for all budgets and campaigns. Updated monthly budget reports and accrual documents.• T&L and G&A Budget Tracking. Prep for monthly, quarterly, and fiscal-year close.• FP&A while supporting MD&A. Analyzing Key Performance Indicators (KPIs) and identified the key drivers of variances.• Audited financial discrepancies by collecting and analyzing account information using SQL to overcome short comings.Work at Disney included digitizing invoicing and automating invoicing using ERP configurations.

• Analyzed and monitor internal control to reduce costs, improve reliability/accuracy of accounting records, reduce risk of asset loss, and prevent fraud or mistakes.• Performed full cycle client billing for 65+ insurance companies every week for over $500,000 alongside working on denied claims for collection correspondences via phone and email. Generate weekly payroll for 1300+ employees.• Applied, Posted and reconciled electronic remittance files. Applied checks, credit card payments, and wire transfers from Insurance companies to comply A/R. Negotiate rejections, non-timely filings, and diagnosis code ICD-10 Code discrepancies via claims/ invoices resubmissions.• Performed month-end closing process and bank reconciliation. Monitored operating cash flows and arranged loan withdrawal and repayments.The project consisted of payroll and finance system integration.

Executive Mba

Master Of Business Administration (Mba), Fianance And Human Resources

Bachelor Of Business Administration, Accounting And Finance

Matriculation, Science