Experienced Business Development Specialist with a demonstrated history of working in the consumer services industry. Skilled in Environmental Awareness, Market Research, Report Writing, Critical Thinking, and Marketing Strategy. Strong business development professional with a Master of Science - MS focused in Peace Studies and Conflict Resolution from National University of Sciences and Technology (NUST).
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Customer Success ManagerEdgeIslamabad, Pk -
Customer Success ManagerEdge Oct 2021 - Present-Overseeing over 100+ clients in key areas of US healthcare and insurance industries-Monthly retention of ARR worth $1.9million-Working on client retention via intuitive relationship building, regular outreach, rediscoveries and troubleshooting customer concerns-Bypassing individual upsell targets each quarter for consistent account growth-Customer churn mitigation through strategic planning and solution implementation-Liasoning between 170+ employees from Peru+Pakistan and their US-based clients via consistent relationship management-Assisted in onboarding for 100+ clients -
Client Relations AssociateEdge Services & Solutions Aug 2021 - Sep 2021
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Senior Business Development ConsultantTezz Delivery May 2020 - PresentIslāmābād, Pakistan -
Educator, Pakistan StudiesLahore Grammar School Mar 2016 - Sep 2017• Cambridge Level Zero training in critical skill development, facilitated experiential learning, and exam formulation• Devised yearly curriculum, activities, presentations, plays, and examinations pertaining to Pakistan’s history • Utilized newer methods of teaching and training for inclusive classrooms
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Assistant Manager, Marketing And CommunicationsOrient Cargo Services Sep 2015 - Dec 2015My duties entailed;-Relationship building with overseas partners-Relationship buulding with local partners-Overseeing cross-continental shipments-Working with HR and Finance to reconstruct JDs- Sales lead generation-Managing company website and social media -
Teaching CoordinatorHumaahang, Cecil & Iris Choudhry Foundation Jun 2015 - Aug 2015Lahore• Provided skill development training for underprivileged minority youth situated in Youhanabad.• Conducted informative and interactive workshops with local volunteers and the students enrolled in the program• Assisted in the management of minority-inclusive seminars
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Exchange ParticipantAiesec Jul 2014 - Aug 2014Port Louis, Mauritius• Designed marketing strategies and awareness campaigns for environment sustainability in Mauritius• Presented to the Ministry of Education and Ministry of Fisheries for need for sustainable development• Developed methods for conservation in local communities in Mauritius• Represented Pakistan in international workshops, seminars, and global village• Fostered social and cultural diversity and helped conduct cultural exchange activities -
InternMcb Bank Limited Jul 2013 - Aug 2013Worked at customer service, account management, record management. Also worked as branch operations trainee. -
Content WriterFxture Media Solutions Jul 2010 - Aug 2010Converted written data to online filing system. Wrote and managed online content data.
Sidra Zia Education Details
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Peace Studies And Conflict Resolution -
Bba (Hons.) With Majors In Marketing And Minor In Media Studies -
Beaconhouse School SystemEconomics, Business, And English Literature -
Beaconhouse School SystemGce Ordinary Level
Frequently Asked Questions about Sidra Zia
What company does Sidra Zia work for?
Sidra Zia works for Edge
What is Sidra Zia's role at the current company?
Sidra Zia's current role is Customer Success Manager.
What schools did Sidra Zia attend?
Sidra Zia attended National University Of Sciences And Technology (Nust), Lahore School Of Economics, Beaconhouse School System, Beaconhouse School System.
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