Sid Sanghera Email & Phone Number

Australia

Acting Brand Ambassador using the Oroton Brand Behavior concept. Deliver a customer centric experience daily by using Orotons MESH sales philosophy.Working hard to deliver strong and consistent individual sales and KPI’s.Capturing accurate Customer Relationship Management data from each customer to support store’s (CRM) benchmarks.Increasing positive customer feedback through consistently strong net promoter score (NPS)Complete Oroton’s online Click! Learning assessment within set timelines.Initiating genuine and positive rapport with team members, customers, and all internal and external stakeholders.Building client rapport, loyalty and referrals to promote the Oroton Brand. Taking initiative by being accountable to myself, my team and my leaders. Motivating and encouraging team members to succeed daily/monthly targets. Communicate any promotions/changes and targets to team members to avoid any misunderstanding and confusion throughout the day. Ensuring all reserve and back of house products are stored with care and easy access.Support with weekly visual merchandising updates.Ensuring all store standards & housekeeping are in line with the company expectation.Accurately manage cash handling/banking and depositing as well as reporting any discrepancies for the day. Resolving and managing issues with a professional approach according to Oroton’s policy.

Melbourne, Victoria, Australia

Input new member details onto CRM and update existing memberships if requiredAnswering all Club related queries via telephone and email.Ordering member uniformsPayment of invoicesReimbursement of petty cash

Melbourne, Australia

Maintaining positive work ethic and commitment to providing excellent service to improve operations.Assist with daily KPI's by understanding customer needs and building customer relationships.Providing customer with product knowledge and assistance with transaction.Assisting team members and clients in the fitting rooms.Ensuring all stock is replenished to the shop floor.Multi-tasking while on fitting room duty by tagging/and ticketing stock.Maintaining high level of cleanliness and order within the store.Ensuring all store standards & housekeeping are in line with the company expectation.Assisting customers and other CK stores queries via telephone.Attend before/after hours store meetings.Successfully completed CK 8-week online Learning Activities platform "RUNWAY"

Wendouree, Ballarat, Australia

Supported sales management to optimize business development.Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.Enforced company policies and procedures to strengthen operational standards across departments.Enhanced sales by implementing merchandising and promotional improvements.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Met and exceeded productivity targets by handling every interaction with top-notch customer service.Prepared, completed and processed customer account forms and database changes.Consistently put customers first by handling needs with sense of urgency and compassion.Mentored junior team members and managed employee relationships.

London, United Kingdom

Interview, recruit, train and mentored newly hired employees on processes and flows of inter-departmental procedures.Liaise with stakeholders, including vendors, upper management and peers.Oversaw monthly end process ensuring timely and accurate reporting of all accounting financial information.Handling 150+ invoices (daily) for processing in a timely manner according to company policy.Review, research, and resolve past due invoices.

Bachelor Of Arts (Hons), Business Administration, Upper Second Class Honours 2:1

Bachelor Of Business Administration - Bba