Responsible for all aspects of mainframe z/VM infrastructure support, management, system administration, and problem resolution.- Align business requirements with computing strategy for improved benefit and reduced costs.- Report on business and performance metrics, project activity, issue status.- Administrative prime for operating system, sub systems, program products, z/VM infrastructure, IOCP, security, automated tape library, hardware management, service coordination, and problem management.- Developed, coordinated, and implemented infrastructure upgrades, software upgrades, cost savings initiatives, process improvement.- Managed remote team, coaching, goal setting, performance evaluations; insured remote staff remained engaged and informed. - Planned, coordinated, and provided technical consulting for Nortel Transition Service Agreements related to divesting mainframe based computing environments to buyers.

Responsible for all aspects of mainframe z/VM infrastructure support, management, system administration, and problem resolution for multiple customer accounts, coordinating the activities of remote team supporting multi-site mainframe infrastructure in a global heterogeneous enterprise.- Consistently exceeded all service level agreements with annual customer satisfaction ratings among highest in Services organization.- Coordinated mainframe, disk, and tape technology upgrades to reduce costs, enhance disaster recovery, and reduce media errors. - Coordinated team transition to Perot Systems while insuring continued excellence in support of the Nortel mainframe infrastructure.- Collaborated with cross functional teams and IT support primes regarding problem determination, timely resolution, and root cause analysis. - Consolidation of global support to reduce costs and optimize resources.- Coordinated vendor and software license management. - Counseled application and infrastructure support in Sarbanes-Oxley compliance.- Established regular user teleconference to exchange information and coordinate infrastructure activities with the customer application support teams.- Developed automation tools and practices to enable timely notification of detected system issues or trends for proactive remediation.- Evaluated new business support requirements, collaborated in statement of work development, and coordinated transition of support.

Planned and coordinated the activities supporting IBM/VM infrastructure servicing a global community of engineers, sales, and administrative computing. - Managed mainframe Y2K preparation and successful transition. - Completed hardware upgrade planning, system and program product upgrades and maintenance, problem determination, process optimization, evolution of best practices.- Collaborated on global data center optimization, consolidation, migration, and standardization of support for sites in Texas, Ottawa, Toronto, RTP.- Provided system support, maintenance, performance management and tuning for multiple systems supporting a customer base of over 100,000 users. - Developed best practices for disaster recovery, tested annually.

- Collaborated on building out mainframe infrastructure for newly formed lab. - Developed procedures and best practices. - Supported VM system upgrades, maintenance, performance management, and tuning.- Implemented Advance Function Printing for circuit drawings and engineering documentation.

- Completed VM operating system and program product upgrades. - Commissioned second mainframe. - Supported extensive PROFS community of agents. - Developed procedures and best practices.

Planned, coordinated, supervised technical staff. Supported MVS and VM computing infrastructure used by both University administration and academic research.- Supported networking hardware and software. - Completed installation and maintenance of various operating systems and program products. - Collaborated on development of HASP/JES2 local mods. - Roll out of IBM/VM and MUSIC to UNL academic computing.