Sidney Sinclair Email & Phone Number

• Assisted small businesses in designing and implementing company websites.• Provided clients with cost-effective office networking and Cloud solutions.• Troubleshot and repaired both home and business client workstations.• Advised clients on the effective utilization of social networking services as promotional tools.

St Louis, Missouri, United States

• Developed instructional materials, instructor-led and web-based training following industry best practices.• Created all components of training materials, including participant and instructor materials, exercises, and slide presentations.• Managed training delivery schedules and planning.• Compiled reports from the LMS to display evaluation results.• Utilized tools including Articulate 360: Storyline and Rise, Camtasia, SnagIt, and Office 365 (Teams, SharePoint, Excel… Show more • Developed instructional materials, instructor-led and web-based training following industry best practices.• Created all components of training materials, including participant and instructor materials, exercises, and slide presentations.• Managed training delivery schedules and planning.• Compiled reports from the LMS to display evaluation results.• Utilized tools including Articulate 360: Storyline and Rise, Camtasia, SnagIt, and Office 365 (Teams, SharePoint, Excel, PowerPoint, Word, and Outlook).• Managed the SABA LMS System.• Created training for the newly implemented SAP S4 HANA system. Show less

St Louis, Missouri, United States

• Developed culturally sensitive and situation-appropriate training materials for print and multimedia.• Evaluated training needs and recommended effective solutions, including job aids, in-system guidance, online training, multimedia resources, instructor-led training, visual guides, hybrid sessions, and workshops.• Created training videos based on live training sessions using Camtasia.• Collaborated effectively with Subject Matter Experts, the program team, the Training Lead, and… Show more • Developed culturally sensitive and situation-appropriate training materials for print and multimedia.• Evaluated training needs and recommended effective solutions, including job aids, in-system guidance, online training, multimedia resources, instructor-led training, visual guides, hybrid sessions, and workshops.• Created training videos based on live training sessions using Camtasia.• Collaborated effectively with Subject Matter Experts, the program team, the Training Lead, and implementation partners to ensure timely deliverables and risk identification.• Applied instructional design methods and theories, developed training curricula, and user documentation.• Created and edited graphics using Adobe Creative Suite.• Developed interactive training materials using Adobe Captivate 2019.• Coordinated bulk course assignments to 2,000+users in Cornerstone LMS.• Produced bulk email messages using LISTSERV Maestro. Show less

Greater St. Louis Area

• Designed, developed, and maintained eLearning courses in Storyline 360 using a Kirkpatrick model approach.• Interviewed and collaborated with subject matter experts to identify learning objectives and created quizzes to verify learner understanding.• Created training for cloud-based systems, such as Ariba, using Camtasia.• Developed storyboards with iterative reviews, feedback, and revision loops with SMEs, managers, and stakeholders.• Followed established design standards for… Show more • Designed, developed, and maintained eLearning courses in Storyline 360 using a Kirkpatrick model approach.• Interviewed and collaborated with subject matter experts to identify learning objectives and created quizzes to verify learner understanding.• Created training for cloud-based systems, such as Ariba, using Camtasia.• Developed storyboards with iterative reviews, feedback, and revision loops with SMEs, managers, and stakeholders.• Followed established design standards for a cohesive and consistent presentation across each project. Show less

Overland Park, Kansas

• Developed training for Sprint's new network management interface.• Assisted in developing training strategies for thousands of nationwide employees.• Contributed to user acceptance testing of Sprint's evolving network management software.• Worked with Subject Matter Experts to develop process flows for network expansion and maintenance.• Interviewed team leads to assess department-specific training needs.• Created learning modules in Lectora 16 to reach remote… Show more • Developed training for Sprint's new network management interface.• Assisted in developing training strategies for thousands of nationwide employees.• Contributed to user acceptance testing of Sprint's evolving network management software.• Worked with Subject Matter Experts to develop process flows for network expansion and maintenance.• Interviewed team leads to assess department-specific training needs.• Created learning modules in Lectora 16 to reach remote audiences.• Developed software simulations that mimic real-world use of web-based system interfaces. Show less

Greater St. Louis Area

• Converted Subject Matter Expert's PowerPoint presentations into interactive courses.• Expanded slide content and speaker notes into voice-over scripts.• Developed Social Media Marketing and Search Engine Marketing courseware using Articulate Storyline.• Created standards-based templates for GroupM e-learning.• Trained the design team to use Articulate Storyline, including advanced animation techniques.• Produced documentation that provided guidelines and instructions… Show more • Converted Subject Matter Expert's PowerPoint presentations into interactive courses.• Expanded slide content and speaker notes into voice-over scripts.• Developed Social Media Marketing and Search Engine Marketing courseware using Articulate Storyline.• Created standards-based templates for GroupM e-learning.• Trained the design team to use Articulate Storyline, including advanced animation techniques.• Produced documentation that provided guidelines and instructions to the Instructional Design team.• Created, deployed, and tested Cornerstone Learning Objects. Show less

Greater St. Louis Area

• Collaborated with Subject Matter Experts to create training storyboards.• Developed courseware using Articulate Studio '09.• Created standards-based templates for all Savvis e-learning.• Produced documentation that provided guidelines and instructions to the Instructional Design team.• Edited narration audio using Adobe Audition.

St Louis, Missouri, United States

• Developed courseware using Articulate Studio '09.• Created interactive software simulations using Camtasia Studio 5.• Produced Adobe Flash elements illustrating advanced financial concepts.• Utilized custom Presenter '09 templates for consistent user experiences.• Conducted functionality testing of courseware on SumTotal LMS.• Assisted in the evolution of standards through participation in planning sessions and usability reviews.• Revised legacy courseware to reflect… Show more • Developed courseware using Articulate Studio '09.• Created interactive software simulations using Camtasia Studio 5.• Produced Adobe Flash elements illustrating advanced financial concepts.• Utilized custom Presenter '09 templates for consistent user experiences.• Conducted functionality testing of courseware on SumTotal LMS.• Assisted in the evolution of standards through participation in planning sessions and usability reviews.• Revised legacy courseware to reflect changes in regulatory compliance standards Show less

Greater St. Louis

• Planned the rollout of the newly created TopClass Learning Management System.• Managed SCORM-compliant system functions.• Configured enrollment functions such as manager approval requirements, course prerequisites, and automated pass/fail notifications.• Developed courseware using Lectora Professional Publishing Suite and Adobe Flash CS3.• Crafted promotional materials to inform users of new content and system features.• Assisted Subject Matter Experts in creating… Show more • Planned the rollout of the newly created TopClass Learning Management System.• Managed SCORM-compliant system functions.• Configured enrollment functions such as manager approval requirements, course prerequisites, and automated pass/fail notifications.• Developed courseware using Lectora Professional Publishing Suite and Adobe Flash CS3.• Crafted promotional materials to inform users of new content and system features.• Assisted Subject Matter Experts in creating regulatory compliance training.• Designed processes that increased the efficiency of e-learning content development.• Created interactive objects in Lectora, allowing users to selectively expand upon core materials.• Designed content to enable users to focus on pages or chapters relevant to their individual e-learning experiences.• Created standardized Lectora templates for ongoing course development.• Managed multiple concurrent assignments as a project manager.• Produced detailed documentation of system administration and course development.• Provided classroom-based training to Level I support staff.• Acted as Level II support for all escalated support issues.• Converted Subject Matter Experts' PowerPoint presentations into eLearning content. Show less

St Louis, Missouri, United States

• Provided basic PC skills training to both adult and child learners.• Assisted with PC-related issues on Windows systems.• Troubleshot email and internet connectivity issues.• Assisted residents with job searches and applications.• Coordinated speaking engagements with outside instructors.• Acted as a mentor to teenagers and young adults.• Provided consultation on technology purchases and implementation

• Planned the worldwide deployment of a Librix LMS..• Managed users and resources for both AICC and SCORM variations of Tyco Healthcare's Learning Management System.• Configured automated course enrollment functions such as prerequisite rules, classroom management features, manager approval requirements, and billing options.• Designed an award-winning "New-hire Evaluation System" based on targeted Lominger competencies.• Developed educational content using Macromedia Studio… Show more • Planned the worldwide deployment of a Librix LMS..• Managed users and resources for both AICC and SCORM variations of Tyco Healthcare's Learning Management System.• Configured automated course enrollment functions such as prerequisite rules, classroom management features, manager approval requirements, and billing options.• Designed an award-winning "New-hire Evaluation System" based on targeted Lominger competencies.• Developed educational content using Macromedia Studio, Adobe Premiere, Active Builder, and other development tools.• Applied instructional design methodologies such as ADDIE and Kirkpatrick Model to enhance e-learning content.• Assisted Safety Managers in creating training to improve O.S.H.A. compliance.• Created enterprise-wide communications to inform users of system usage instructions, LMS updates, outages, and learning deadlines.• Provided classroom-based and WebEx training to e-students and Tier 1 administrators on proper usage and management of the Librix and ComplianceWire LMSs.• Conducted Classroom-based Sales Representative training on products and software applications.• Led a team of dedicated LMS support staff.• Identified opportunities to expand the potential of the LMS and its educational offerings.• Worked with content providers to develop e-learning materials.• Developed processes to better use audio and video to enhance e-learning materials.• Designed, equipped, and operated internal audio and video studios. Show less

-Responsible for deployment and support of approximately 800 computer workstations.-Troubleshot Windows 95 & Windows 2000. -Provided customer service, training, and support to 1000+ computer users.-Maintained detailed reports to track history of service issues relevant to supporting Tyco Healthcare functions.-Coordinated efforts amongst team members and outside vendors in order to correct problems and improve corporate systems and processes.

-Provided help desk support to satellite technicians at 5000+ branches on connectivity issues.-Tasked with testing NT and UNIX workstations to measure connection quality.-Performed remote configuration of Personal Earth Stations and direct PC units, which linked the local branch server to the satellite network system. -Troubleshoot satellite network problems.-Interacted with investment representatives regarding scheduling of installation of satellite/PC network systems.

-Provided help desk sales & support to clients. -Communicated extensively via phone and email to support end-users.-Troubleshot NT and Novell network connection problems for clients.-Configured computers to connect to Microsoft and Novell networks simultaneously.-Conducted training classes for customers on operation and support of multimedia specialty systems.-Supported and trained 20 colleagues on the usage and maintenance of various hardware and software.-Performed… Show more -Provided help desk sales & support to clients. -Communicated extensively via phone and email to support end-users.-Troubleshot NT and Novell network connection problems for clients.-Configured computers to connect to Microsoft and Novell networks simultaneously.-Conducted training classes for customers on operation and support of multimedia specialty systems.-Supported and trained 20 colleagues on the usage and maintenance of various hardware and software.-Performed desktop publishing of marketing materials, technical diagrams, and web pages. Show less