Sidney Spencer Email & Phone Number

Austin, TX, US

Elgin, TX, US

Custom handmade one of a kind wood pieces, just google us!

Reston, Virginia, US

Stamford, CT, US

• Managed a team of Sr. Network Engineers performing capacity planning for the entire enterprise network
• Developed and implemented regional best practices and procedures for the design teams
• Planned and operated a highly scalable network infrastructure enabling the delivery of Spectrums entire suite of data services
• Clearly communicated across various departments ensuring deliverable are understood, project prioritized and deadlines are being met
• Recruited, developed, managed and motivated highly trained technical professionals to ensure an effective workforce

Fremont, California, US

• Provide directional oversight to Implementation and Network Operations support teams, focused on innovation through policy establishment and process efficiencies focused on customer experience
• Setup and maintain the NOC team to support a tiered structure ensuring the highest possible SLA
• Fine-tune operations to meet SLA’s while focused on the overall health of the network and team
• Prepare and present technical and non-technical data/information to internal/external stakeholders
• Manage and execute on an $8million dollar capital and operations budget ensuring efficient and appropriate business resource allocation are met
• Deliver executive leadership briefings and analysis outlining health of the program as well as provide suggestions on improvements to gain efficiencies while contributing to the bottom line

Stamford, CT, US

• Deployed large scale network authentication and authorization services consisting of 40K+ network nodes
• Drove continuous improvement within network availability through service optimizations
• Designed, documented, managed and deployed a high availability network/security infrastructure throughout TWC’s production network enabled scale to meet ever growing customer demand for services
• Documented 80+ standards for deployment of products / services in the field to meet critical business needs
• Provided updates and fielded all questions from Sr. management on the progress of high profile projects
• Managed IP address capacity planning efforts on IPV4 address for both internal and external use

Redmond, Washington, US

• Documented and deployed business networks across Microsoft’s Bing global network infrastructure.
• Key team member in the implementation of a complete new spine architecture across the BING environment to optimize high-level transactional traffic internal/external of www.bing.com network.
• Bridged the gap in communications between networking and Microsoft’s business online services.
• Built relations and worked with business partners and stakeholders in the organization to promote a unified approach to network transformation and strategic roadmap
• Collaborated project/program managers ensuring timely updates, goals were met, and scorecard metrics are maintained.

Austin, TX, US

• Proactively recognized and drove opportunities to simply the network saving 600+ man hours per year
• Designed, tested, implemented, documented, monitored, managed, and optimized while ensuring 80+ different locations across the US have reach back and secured connectivity to the corporate datacenter
• Ensured the processes and procedures followed were compliant with industry and government legislation (PCI and SOX Compliance).
• Interfaced with vendors/suppliers to ensure adequate delivery and maintenance of equipment and services.

Reston, VA, US

• Collaborated closely with network architecture stateside, planning, engineering and operations team to develop roadmaps and time-bound, metrics-driven execution plans and milestones
• Provided technical, hands on program management to drive complex network transformation initiatives involving various network technologies, vendors’ solutions and internal tools
• Evaluated, designed, tested, implemented and maintained all information technology solutions within the Counter I.E.D operations, supporting all of the Afghanistan theatre.
• Designed and delivered secure solutions to customers located at outlying sites via multiple VPN services.
• Provided guidance as well as leadership to a team of 6 senior level engineers reporting directly to me.

San Antonio, Texas, US

• Strategically drove continuous improvements, develop documentation and influenced technical roadmaps
• Built information security as a core competency through our relationship with our internal teams/partners/vendor: this included providing education and training to the teams
• Regularly troubleshot customer IPSEC client and site-to-site VPN connections, deployed and tuned Cisco IDS sensors, and configured monitor sessions on access switches.
• Oversaw IT policies and procedures, technical standards, methods and priorities. Identified new computer technologies and determined their applicability to the organization’s long-term needs and goals.
• Managed a team 8 implementing / supporting network security and remote access technologies.
• Created a work environment and culture that maximized efficiency and performance in the organization.

San Jose, CA, US

• Analyzed customer support cases to improve efficiency of support by solving high volume low complexity cases via the web, enabling significant resource cost savings to Cisco technical support (TAC).
• Lead team located offshore. Authored, reviewed and updated technical documents on the TAC Website.
• Analyzed case trends for cost-analysis and return on investment (ROI) calculations

• Identified, assessed, tracked and mitigated potential business impacting issues and risks at multiple levels
• Build and maintained all voice, data and security operations for a datacenter, which hosts 230 terabytes of sensitive information, problem resolution for levels 1-4 issues and ensured high quality customer service.
• Managed high visibility, complex projects on an international level
• Projected and evaluated network usage to recommend medium solutions for transmission of voice, data, and image communication, implemented complete gigabit backbone infrastructure solution.

Round Rock, Texas, US

• Provided escalation support management, anticipated and made tradeoffs to balance business needs of customers with technical constraints
• Developed a deep relationship with the account- built credibility and confidence to be the trusted advisor
• Managed 200 state and local government accounts provided resource availability on a 24/7/365 basis.
• Advised customers on how to best utilize Enterprise products from a technical and business standpoint to meet short, medium, and long term growth plans.
• Designed new processes to handle escalations resolve technical issues and improve efficiency.
• Provided senior level briefings to the management of high profile customers as well as my senior management on critical outages and support incidents.

Randolph AFB, TX, US

• Lead the effective and efficient delivery of large, complex technical projects and programs
• Results driven leader, managed a team of 10 technicians providing administration of a $34 million network.
• Handled business recovery and capacity planning for internal and external systems/networks.
• Prepared, analyzed, and acted on the team’s daily performance

Executive Leadership Certificate

Master Of Business Administration - Mba, Business Administration

Bachelor Of Science - Bs, Information Systems