Sief Allah Sayed Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

Managing customer service team responsible for handling Contact Center requests and complaints.• Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey• Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys• Encourage… Show more Managing customer service team responsible for handling Contact Center requests and complaints.• Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey• Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys• Encourage problem-solving, strategic thinking and customer-orientation amongst the team• Liaise with directors or heads of other teams such as sales, marketing, customer support and IT t to ensure customer-centricity in their respective departmental work and help them deliver in accordance with the overall customer experience strategy.• Ensure handling all customers’ complaints within the standard response TAT.• Managing all team transactions taken responding to all customers’ inquiries and complaints.• Performing system, testing UATs in case of new product/ service launch or service enhancements.• Monitor Daily team productivity to ensure achieving best efficiency.• Monitor team quality calls to make adhering to the standard rules and give the needed coaching• Ensure all needed reports are in place for customer maintenances and complaints• Handling the demanding customer’s complaints• Monitor agent’s performance and efficiency• Creating digital solutions to help in making the processes more efficient and effective. Show less

Egypt Cairo

Training Team leader, CIB OPERATIONS • Ensure handling all customers’ complaints within the standard response TAT.• Managing all team transactions taken responding to all customers’ inquiries and complaints.• Handling the demanding customer’s complaints• Monitor agent’s performance and efficiencyUsing programs (CRM ,T24 , Oracle, Card400, Cr2 ,Oasis ,Cisco) Responsibility for handling inquires.Advising the customers with the suitable product of the… Show more Training Team leader, CIB OPERATIONS • Ensure handling all customers’ complaints within the standard response TAT.• Managing all team transactions taken responding to all customers’ inquiries and complaints.• Handling the demanding customer’s complaints• Monitor agent’s performance and efficiencyUsing programs (CRM ,T24 , Oracle, Card400, Cr2 ,Oasis ,Cisco) Responsibility for handling inquires.Advising the customers with the suitable product of the all the financial services.Activate and inactivate all kinds of cards, change card status and data.Sell credit card shield program Show less

Egypt Cairo

Using programs (SIR , CMS , Finacle , CR-ISP , BPM , E-Banking , Avaya )Activate and inactivate all kinds of cards, change card status and data.Working in back office team & Making reports for team related to agent performance during the month and making analysis to discuss it at the end of the month. TL Assistant "Make all reports for my team and listen to all calls monitored for every agent from QA and sent my feedback to my TL" Monitor telesales calls… Show more Using programs (SIR , CMS , Finacle , CR-ISP , BPM , E-Banking , Avaya )Activate and inactivate all kinds of cards, change card status and data.Working in back office team & Making reports for team related to agent performance during the month and making analysis to discuss it at the end of the month. TL Assistant "Make all reports for my team and listen to all calls monitored for every agent from QA and sent my feedback to my TL" Monitor telesales calls as a task. Joined to social media team. Show less

Egypt Cairo

-using many different methods to appeal to various customer basesand sell products, including by telephone or face-to-face.

Cairo, Egypt

Hama Film production, Cairo” From, Jan2008_ Nov2011 (undergrad). • -as an assistant producer• -as a writer (poems_ songs_ scenario).• -As a Vocalist