Jim Siegel Email & Phone Number

Greater Chicago Area

Griffin Strategic Partners are industry leaders matching top performing professional services executives and consultants, sales executives and sales engineers with industry leading high technology rapid growth companies. Our team has over 600 years experience in talent acquisition, HR, sales, sales engineer, and services leadership. Our specialty areas include:

☑ professional services permanent placement
☑ pre-sales and post-sales contractor placement
☑ go-to-market consulting
☑ executive coaching
☑ enterprise sales
☑ sales engineers

Greater Chicago Area

In 2008 I was recruited to develop Worksoft's fledgling Professional Services. I led the creation of the Worksoft Certify Implementation Methodology to ensure consistent, repeatable project execution. I recruited talented project managers and established the team's PMO to provide development project oversight. I established our partner enablement teams and grew our education team and capabilities.

In addition to complete P&L ownership, I oversaw the end-to-end strategic direction of the global consulting practice, leading 25 direct reports and 50+ contractors and off-shore partner developers.

SELECTED HIGHLIGHTS & ACHIEVEMENTS

✔ Grew margins more than 9% by implementing OpenAir, a professional services automation (PSA) solution, establishing consistent SOWs, and driving disciplined pricing.

✔ Received the “Best of the Best Award” in the 2013 Professional Services Maturity Benchmark; outperformed 234 participating professional services organizations.

✔ Launched the European services team to meet client needs and secure new business.

✔ Created managed services capability and service packages from the ground up to achieve and sustain a $5M annual revenue run rate.

✔ Accelerated product adoption through the development of enhanced virtual and web-based learning capabilities.

✔ Guided 200+ projects to completion, receiving “Exceptional” customer satisfaction ratings to result in steady incremental revenue growth.


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Greater Chicago Area

At SAP, I managed the $80M national consulting business which focused primarily on full lifecycle SAP CRM implementations.

Creating a pathway to success included enlarging the overall SAP CRM implementation ecosystem, by identifying, building, and solidifying relationships with global SAP Consulting partners. I led 6 direct reports and oversaw the 167-member global CRM Consulting team.

SELECTED HIGHLIGHTS & ACHIEVEMENTS

✔ Grew consulting revenue 10% and 15% YOY in back-to-back years (2006, 2007), immediately transforming the organization.

✔ Increased margins from 28% to 33% within the second year of taking over the consulting business.

✔ Recruited top talent globally, within the market and away from the competition, scaling the CRM Consulting team by over 50%.

✔ Placed a strategic focus on overall customer success as a priority throughout the implementation cycle, creating more opportunities for referenceable customers.

✔ Substantially increased demand for shelfware implementations by partnering with product, engineering, marketing, and sales leadership to develop new product offerings.


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Greater Chicago Area

In 2003, I was promoted to Group Director of Technical Services, where I led all aspects of the $20M annual services business, with full P&L and revenue accountability for 29 states and Canada.

In this role, I was responsible for customer success and was the go-to resource for managing customer escalations at high-value, critical, strategic accounts within my territory. I managed the business with a focus on forecasting, recruiting, budgeting, and strategic planning to increase margins, reduce expenses, and maximize billable utilization. Led a team of 7 direct reports and 75 indirect reports.

SELECTED HIGHLIGHTS & ACHIEVEMENTS

✔ Doubled gross margins from 13% to 26% by developing and implementing strategic plans for revenue growth and cost control.

✔ Reduced 90-day A/R balances from $350K to less than $20K by introducing new post-sale collection processes.

✔ Boosted user adoption by designing, marketing, and selling packages to aid in the seamless implementation of new products.

✔ Fostered a culture of open collaboration by creating direct lines of communication between project teams, technical services support, and key client stakeholders.


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Mba, Manufacturing, Marketing, Healthcare

Bs, Manufacturing Engineering