Sienna Bruni Email & Phone Number

5900 Shepherd Mountain Cove

• Analyze data when processing incoming and outgoing wire transfers to increase accuracy.
• Handle $20M-$40M in wires and title loans to and from financial institutions in the processing of 30-50 closings per week.
• Used dynamic research and interpersonal skills to swiftly resolve customer issues regarding wire transfers.
• Execute routine wire transfers and payments across 75 branches at a fast pace and high volume.
• Analyze and balance weekly revenue reports across all branches.
• Consistent top performer with the highest accuracy on the team.

San Antonio, Texas

• Generated sales revenue ranging from $1,000 to $3,000 per night.
• Perform in a fast-paced and high-volume work environment while providing the highest quality service to groups ranging from six to twelve, interacting with 80-100 customers per night.
• Obtain and maintain detailed knowledge of our inventory and products, regularly upselling products ranging from $40-$100
• Properly set up private and special events by providing excellent customer service to VIP and corporate clientele including Bank of San Antonio, Exxon Mobile, Broadway Bank, Rackspace for events ranging from.
• Communicate efficiently and effectively with 20-team member staff while navigating personnel and customer crisis and conflict.

North Wollongong, New South Wales, Australia

• 1-year work visa, rotating six-month positions in two customer service oriented companies
• Responsible for providing a consistent and high-quality standard of service to 20-30 customers per night.
• Effectively communicate and liaise with 20-25 team members in multiple areas of operations.

North Wollongong, New South Wales, Australia

• 1-year work visa, rotating six-month positions in two customer service oriented companies
• Ensure smooth delivery and provide excellent service to 50-100 corporate, conference, and sports related customers in corporate buyouts.
• Effectively communicate and liaise with 20-25 team members in multiple areas of operations.

San Antonio, Texas

• Promoted two times internally at JP Morgan and consistently ranked in the top 10% of employees at JP Morgan division
• Responsible for analyzing and resolving 70-100 escalated customer inquiries via multiple communication mediums relating to consumer deposits, financial transactions, and problem resolution.
• Assisted management with interviewing and hiring for 20-30 new employees.
• Creatively processed customer records and profiles to create solutions for complex issues.
• Self-starter; worked remotely and organized tasks to complete objectives with minimal to no supervision.
• Excellent written and verbal communication to achieve results for customers in crisis situations.

San Antonio, Texas

• Customer service support for telephone bankers to de-escalate 60-70 calls per day while finding creative solutions to satisfy the customer's needs.
• Evaluated customer profiles to cross-sell multiple products and services.
• Successfully resolved customer inquiries while creating solutions for complex issues.

San Antonio, Texas

• Customer Service telephone liaison to 90-100 customer calls per day in a fast-paced, high volume environment.
• Respond to customer inquiries relating to deposits, financial transactions, and problem resolution, while evaluating customers’ financial needs to better serve their financial goals.
• Utilized excellent communication skills and creative problem solving to increase value of accounts.