Sienna Caouette Email & Phone Number

San Diego, California, United States

- Responsible for the daily administration of the Salesforce platform
- Collaborate with internal teams to identify process enhancements, modifications, and best practices within Salesforce
- Provide support to all Salesforce users across multiple departments and reinforce best practices of the Salesforce system
- Collaborate with our Marketing team to ensure all event data entering the Salesforce system is opt-in compliant
- Provide product catalog updates to various customer institutions via a variety of procurement portals

Greater San Diego Area

- Oversaw operations and accounting functions of front ticket counter in a busy museum environment - Motivated, inspired, and coached a staff of 10- Constantly streamlined and modernize department operations- Processed payment and invoicing for all offsite education programs- Achieved balanced department budget

Greater San Diego Area

- Managed a team of 80+ customer service volunteers- Acted as Manager on Duty of the Science Center overseeing daily operations, events, and customer service for the entire science center- Implemented new training program for volunteers- Managed intake of all visiting groups- Active member of the Staff Activity Committee, the Accessibility Committee, and the Sustainability Committee

Greater San Diego Area

- Ensured overall positivity, efficiency, and productivity of staff- Maintained excellent relationships and lines of communication with customers, staff, owners, and distributors- Reconciled daily sales- Managed bill payment, sales records, and customer files- Maintained accurate inventory records- Maintained an organized and efficient front desk

Bachelor Of Arts (B.A.), International/Global Studies

Activities and Societies: UCSB Adventure Programs Leadership Course

High School Diploma, General Studies, 4.0