Sienna Catharine Gupit Email & Phone Number

Perth, Western Australia, Australia

● Manages a Team of Schedulers ● Trains new team members ● Oversees the operations ● Carry out end of week meetings to discuss challenges and set goals ● Plans and finalises the weekly roster of Support Staffs/Carers ● Coordinates the schedules with clients ● Resolves urgent service requests and last minute cancellations ● Ensures the weekly targeted hours are met ● Performed weekly catch up calls to clients to gather feedback and offer additional services ●… Show more ● Manages a Team of Schedulers ● Trains new team members ● Oversees the operations ● Carry out end of week meetings to discuss challenges and set goals ● Plans and finalises the weekly roster of Support Staffs/Carers ● Coordinates the schedules with clients ● Resolves urgent service requests and last minute cancellations ● Ensures the weekly targeted hours are met ● Performed weekly catch up calls to clients to gather feedback and offer additional services ● Maintain constant communication with both clients and staffs via phone, email and chat ● Conducts initial interviews for interested applicants ● File documents in Google Drive and CRM ● Responsible for keeping records up-to-date (CRM and Spreadsheets) ● Set ups the Payroll accounts of staffs ● Approves timesheets and complete weekly Pay Runs ● Approves Travel Expenses of Staffs ● Creates Instructions and FAQ's ● Built the Mileage Map, Cheatsheets and other process documents ● Participates in the continuous improvement of the services, processes and system Show less

California, United States

California

● Act as the Primary Scheduler for Gelson’s Markets● Responsible for scheduling demonstrators to perform demos at Gelson’s stores● Entering jobs, confirming and changing schedules in the system● Reviewing calendars & choosing best options – stores & demonstrators availability ● Creating demo instructions “fact sheets” and reports● Sending weekly reports and updating spreadsheets● Providing Customer Support via phone and email● Maintaining proper communication and… Show more ● Act as the Primary Scheduler for Gelson’s Markets● Responsible for scheduling demonstrators to perform demos at Gelson’s stores● Entering jobs, confirming and changing schedules in the system● Reviewing calendars & choosing best options – stores & demonstrators availability ● Creating demo instructions “fact sheets” and reports● Sending weekly reports and updating spreadsheets● Providing Customer Support via phone and email● Maintaining proper communication and completing client’s requests● Facilitating demo supplies with Warehouse Manager Show less

Makati

● Act as the primary support specialist to all the application users in Australia● Analyze and troubleshoot mobile app issues● Assign tickets to appropriate department utilizing ticket tracking system● Maintained documentation of processes and tickets● Create Knowledge Base Documents base from reported problems● Conduct health check on the application platforms to identify bugs and errors● Assist on answering support inquiries on social media (Facebook)

● Act as the primary point of contact to all the application users in the US, Australia and Asia Region● Analyze and troubleshoot application issues● Assign tickets to appropriate department utilizing ticket tracking system● Maintained documentation of processes and tickets● Create Knowledge Base Documents base from reported problems● Conduct software testing or health check on the application platforms to identify bugs and errors● Propose new ideas to include on the… Show more ● Act as the primary point of contact to all the application users in the US, Australia and Asia Region● Analyze and troubleshoot application issues● Assign tickets to appropriate department utilizing ticket tracking system● Maintained documentation of processes and tickets● Create Knowledge Base Documents base from reported problems● Conduct software testing or health check on the application platforms to identify bugs and errors● Propose new ideas to include on the program● Produce Feature Usage Guide Videos for customers using screen casting software● Conduct and assess Demo Sessions with Sales Applicants● Act as a Lead Generation Specialist by calling prospect Clients from different regions● Maintained documentation of Qualified Leads and setup appointment with the Sales Manager Show less

● Provide technical support to end-users on telephone, email and through tickets● Analyze and troubleshoot software and hardware issues● Create help desk documentation with step by step instructions on problem resolving techniques● Solved minor workstation-related issues● Sent tickets to appropriate departments utilizing ticket tracking system● Maintained documentation of processes and tickets● User Account Creation and Deletion● Knowledge base document creation●… Show more ● Provide technical support to end-users on telephone, email and through tickets● Analyze and troubleshoot software and hardware issues● Create help desk documentation with step by step instructions on problem resolving techniques● Solved minor workstation-related issues● Sent tickets to appropriate departments utilizing ticket tracking system● Maintained documentation of processes and tickets● User Account Creation and Deletion● Knowledge base document creation● RSA account activation and mobile setup Show less

● Provide technical support to end-users on telephone, email and through tickets● Analyze and troubleshoot software and hardware issues● Create help desk documentation with step by step instructions on problem resolving techniques● Solved minor workstation-related issues● Send tickets to appropriate departments utilizing ticket tracking system● Maintained documentation of processes and tickets

● Recognized as "The Top Agent for the Month of November” and Top Agent Ranking was based on accuracy, quality of service, customer satisfaction and duration of calls and availability.● Provided customer/technical support for both internet and phone. Provided advanced technical support service through first-call resolution. Provided sales support for upgrades and service changes. Worked on multiple specialty teams. Helped/Educated customers by breaking down technical terms and issues and… Show more ● Recognized as "The Top Agent for the Month of November” and Top Agent Ranking was based on accuracy, quality of service, customer satisfaction and duration of calls and availability.● Provided customer/technical support for both internet and phone. Provided advanced technical support service through first-call resolution. Provided sales support for upgrades and service changes. Worked on multiple specialty teams. Helped/Educated customers by breaking down technical terms and issues and making them understandable to the average person. Show less

● Recognized as “The Top Agent for the Months of August and October” and this was based on CSAT, AHT and attendance.● Provided customer/technical support for both internet and phone. Provided advanced technical support service through first-call resolution. Provided sales support for upgrades and service changes. Worked on multiple specialty teams. Helped/Educated customers by breaking down technical terms and issues and making them understandable to the average person.

Bachelor Of Science (B.S.), Computer Engineering

Education record