As a certified digital marketing professional and a learning and development expert, I am passionate about creating and delivering innovative and effective training programs that enhance both the consumer and employee experience. Currently, I manage a nation-wide team of corporate trainers and oversee the internal training systems and development for the Holland America and Seabourn contact centers, where I leverage new technologies to create best-in-class training programs that generate revenue, lower attrition rates and costs, and create a seamless work environment. I have consistently improved the quality and efficiency of the training processes and outcomes, resulting in increased customer satisfaction and loyalty, as well as employee engagement and retention.Previously, I was an onboarding manager at Scorpion, where I trained and onboarded hundreds of clients across multiple verticals to get them up and running with their digital marketing and SEO strategies using the Scorpion Platform. I provided top-notch 90-day experiences to the clients by creating customized action plans that allowed them to achieve their business goals seamlessly. I also partnered with multiple internal teams to educate them on the client experience platform and to create internal and external training materials on the product. I was involved in special projects to boost success rates and increase revenue through product training and marketing.I have a strong background in content marketing, email marketing, and media creation, which I developed through my previous roles as a marketing specialist and a media specialist at Princess Cruises. I led and launched integrated marketing plans for key initiatives and new product launches, authored copy and created visuals for email campaigns, digital ads, and print ads, and produced video content for executive's Facebook page and email campaigns. I collaborated with corporate partners, freelancers, and design and media agencies to deliver high-quality and impactful marketing collateral that increased engagement, click rates, and brand awareness.
Listed skills include Visual Merchandising, Merchandise Planning, Merchandising Strategies, Floor Plans, and 14 others.