Sierra Gerchy Email & Phone Number

Saint Cloud

Manages pre and post- implementation of charged-off consumer receivables purchased from other financial services companiesExamines credit and loan contracts, chain of title, statements, and other documentation required to collect on the debt, to ensure accuracy of the data soldAnalyzes financial assets purchase and sale agreements for restrictions, requirements, and operational and regulatory risk in order to engage appropriate teamsConstructs, test, maintains, and analyses reporting used to ensure the accuracy in the data loaded to our systems, leading efforts to resolve any issuesUtilizes root cause analysis when issues arise to create processes that will limit a similar issue from occurringIdentifies and implements process improvements that can increase efficiency and mitigate operational risk and gaps

St Cloud, Minnesota, United States

Acts as a liaison between clients and internal operations, finance, support and management groups.Ensures timely and efficient delivery of client and internal deliverables.Tracks invoices and direct payments to ensure funds are received monthly.Facilitates the monthly purchases for the forward flow clients.Researches and assists with daily inquiries and requests from clients and internal.Ensures our company is being well-represented.

St. Cloud, Minnesota Area

Maintained high professionalism while communicating with consumers and handling their disputesAnswered consumer questions and concerns, and updated their files to reflect disputes and payments Looked into the consumer files to verify that the previous representatives had handled the account properly and updated it accordingly Handled disputed files from the credit bureau’s and verified all information was correct in the fileAssisted with multiple projects and completed them in a timely manner

Sauk Rapids, Mn

Oversaw receptionist area, greeted clients, handled and processed all incoming problems/requests/inquires for customers and associatesResponsible for answering customers calls in a timely manner and guaranteeing high level of customer serviceEfficiently managed appointmentsOperated computer programs with multiple information screens to research and resolve customer inquiries and entered data for the preparers Scanned tax documents and organizing electronic file systems

St. Cloud, Minnesota Area

Monitor dining room to ensure optimal guest experience Maintain 100% accountability of all monetary transactionsCoached new employees on guest services expectations safety procedures and restaurant protocolsSkillfully anticipate and addressed guests service needsDependable and responsible for opening and closing duties

Aitkin, Minnesota

Managed reception desk and provided quality service to contractors and homeowners seeking equipment and party rental itemsAsked questions to assess customers’ needs to find the perfect tool for their specific situation Worked with computer systems to find customer information, and provided rental quotes

General Studies

General Studies

Business Management, Business, Management, Marketing, And Related Support Services