Sierra Masuda Email & Phone Number

El Cerrito, California, United States

Greater Seattle Area

Engage and steward volunteers at over 14 locations, onboard hundreds of volunteers and drive hosts, manage and sustain in-kind items through numerous partnerships, and serve as a consistent, mission-focused and professional ambassador for YouthCare programs and clients. -Steward over 500 drives with individuals and businesses to collect needed items for programs-Interview and onboard hundreds of volunteers to fill needs in all 14 locations (Meals, Tutoring, Resume help, clothing bank, donation sorters ,and more) -Manage a boutique free to clients with hygiene items, housewares, and clothing to be accesses 24/7-Host a large Holiday drive where all 350 clients wishes were fulfilled by 150 ongoing drives-Make local connections with sports teams, museums, and businesses to offer opportunities for clients- Oversee a new location opening by furnishing 14 apartments in 2 weeks and raising over $30,000 to cover costs with our Communication Specialist

Indianapolis, Indiana Area

Oversaw program development and execution at two homeless shelters serving more than 25 at-risk students. Conducted intake meetings and home visits to identify student needs; created custom tutoring plans to enhance academic performance. -Grew program participation 200% by enhancing engagement through improved student grades and attendance, parent/teacher surveys, community events, and one-on-one meetings with participating families.-Monitored operations to ensure adherence to program schedules and procedures; tracked and recorded student achievement data in Salesforce. -Created targeted learning plans for each student and provided tool kits specific to age-based programming. -Managed schedules for 35 volunteers and supported 25 tutors by providing curriculum training, hardship education, and custom tool kits for age-based programs.

Lawrence, In

Managed HR for fourteen McDonald’s Restaurants:o Process payroll for 900+ employees, unemployment claims, managed calendar/timeline for new product rollout. Owner of work opportunity tax credits program (WOTC)o Interview/hire office staffing (4 direct reports), including onboarding, training, annual reviews, and leadership development.o Optimized standard work for restaurant team; including standardizing onboard documents, auditing hiring practices, and increased retention strategies,o POC for donations and community outreach—worked in tandem with a variety of organization throughout central Indiana.o Assisted in roll out of required build-outs and grand openings of restaurants; booked community leaders, Ronald, and media guests for increased visibility.o Served as liaison between the owner of restaurant and all internal and external stakeholders—managed communication between all supervisors regarding policy updates, process improvement, and regulation changes.

Scottsdale, Arizona

San Francisco Bay Area

Free the Children, San Francisco, California January 2012- June 2014Leadership Facilitator• Public speaker sponsored by Disney giving a hour speech and three hour workshop• Traveled extensively across the United States speaking to 10,000 students over five months visiting 30 schools. • Detailed engagement and tracking of clients via Salesforce• Advanced Training in group facilitation, social justice, and diversity/inclusion.