Sierra Schultz Email & Phone Number

Seattle, Washington, United States

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Solution Designer- Client-facing functional system designer for Accenture's Benefit Management System- Design customizations to meet client's policy and business process needs- Collaborate with business managers and policy SME's from the client to develop creative, long term solutions- Act as a SME on the Accenture project team for Medicaid policy and client business processes

Greater Minneapolis-St. Paul Area

• Collaborate with the Custom Solutions team in the University of Minnesota Academic Support Resources to maintain and update applications built with Javascript and Ruby.• Implement improvement of current server configuration management with Ansible.

Greater Minneapolis-St. Paul Area

• Collaborate on a team of seven student leads to assist with managing a staff of 85 Service Desk student employees. • Support staff across three walk-in locations, two computer labs, and the main call center. • Possess a deep knowledge of Service Desk processes, technology support, and University support services. • Build the weekly schedule for all locations, assist in quality assurance efforts including manager reviews, training, and shadowing. • Provide assistance to managers in on-boarding and off-boarding, interviews of new hires. • Act as a liaison between the Service Desk, managers, and Service Owners during system outages.

Office Of Information Technology

• Work on a team to provide customer support for the entire University Community at the Office of Information Technology via phone, chat, SMS, email and face ­to ­face and using remote tools. • Troubleshoot and offer solutions or escalations for issues including, but not limited to: hardware and software, network and telecommunications, university accounts, academic tools and security. • Use developed skills and constantly build knowledge of University service offerings and technology, alongside the use of support tools such as Bomgar and ServiceNow. • Answer roll-over calls for the University of Minnesota Information Services number.

Greater Minneapolis-St. Paul Area

• Facilitated conversations surrounding power, privilege and leadership skills within a classroom of 25 college students. • Assisted instructor with lesson plans, activities and grading. • Supported students’ questions and conflicts that arose within the classroom.

Minneapolis, Minnesota

• Developed unit tests in python to verify Ansible roles while refactoring existing roles used in the creation of Amazon EC2 instances. • Created and implemented a tagging schema in Ansible roles for core builds. • Added parallelization to Ansible roles by utilizing async operations. • Worked in an Agile environment with a team utilizing Kanban.

Greater Minneapolis-St. Paul Area

• Worked on a team of five developers creating a new product in the JavaScript React framework. • Worked in an Agile development, attended and participated in all Scrum meetings with the team. • Made regular contributions to product code each sprint. • Developed an alerts module for the portal as well as several other components. • Used mocks provided by the UI/UX team to produce a visually appealing and accessible interface. • Made changes to back-end services to comply with the requirements of the new portal.

• Shadowed variety of teams within the technology department at the PeopleNet headquarters. • Engaged on different projects within those teams including building a Google Site to define UX standards and pulling data from JIRA for an internal application. • Attended Scrum meetings to learn the Agile process.

Minnetonka, Minnesota

• Assist members of technology department in various tasks across district. • Asset tagging of technology, installation of access points, cleaning and maintenance of computers, imaging of computers, and set up of technology in classrooms.

• Worked on a team of three other members, as well as under five mentors, to develop a novel app and business plan. • Technovation is a girls app building and entrepreneurship competition. • We then presented our app and business plan at the regional competition and won best Technical App.

Bachelor’S Degree, Computer Science

Activities and Societies: Society of Women Engineers, Association for Computing Machinery

Education record

Activities and Societies: Model United Nations, Biology Club, Technovation, Math Team, Computer Programming Club, National Honors Society