Monitor and track telemetry readings and oxygen saturation levels remotely for admitted patients in the health system and provide updates to bedside staff regarding data obtained. Remotely check in with patients to ensure quality care and timely response of clinical staff when indicated. Assist with assigning next shifts tasks, answer phones and troubleshoot technology and monitoring devices. In addition to drafting and updating workflow and education materials utilized by our staff and on-boarding new hires, creating PowerPoint presentations and generating excel spreadsheets. In conjunction with my role I also chaired the virtual hospital care council implementing new and/or streamlined workflow processes and culture and team building initiatives, coordinated and led organizations quarterly meetings in conjunction with our upper leadership team. My duties included participation in the launch and workflow meetings for several new departments for the virtual center and actively assisted on unit telemetry monitoring positions as needed.

Answering phones, checking patients in and out of office appointments, collecting copays, scheduling, scanning medical records, eClinical works EMR, documenting and distributing patient messages and calls to appropriate medical staff, requesting prior authorizations, obtaining outside referrals and medical documents as necessary, scheduling interpreters to accompany patients as needed.

Maintain emails and tasks forwarded by client account managers pertaining to the filing, correction and closing of paper and electronic medical claims. Maneuver within several different EMR systems and billing software systems. Answer multi line phone system for various clients; answer patient billing questions and process payments accordingly. Work patient and insurance AR queries for documentation of claim history. Draft appeals and gather medical documentation, verify patient insurance benefits and eligibility to update patient charts.

Maintain organization and strong line of communication within a fast-paced Pain Management office; as such building patient charts for office visits, room patients and obtain vitals along with chief complaints, enter vitals to patient chart. Obtain full WAPMP records for physician to review prior to patient appointments. Collect urine specimen to send out to labs for processing. Prepare procedure room in sterile fashion, set up and take down of surgical trays, maneuver fluoroscopy machine to assist in procedures. Patient scheduling, submitting referrals, verification of patient insurances, processing and dispensing all outgoing and incoming mail. Assisted in the hiring, and training of new front office personnel on appropriate office procedures and responsibilities.

Effectively handled office and administrative tasks within busy, multi-specialty office. Processed patient check-in/check-out in a timely manner, while efficiently managing appointment schedules for multiple providers and departments.

Successfully completed data entry of patient medical information, provided telephone and office support including faxing and filing, greeting patients, scheduling appointments, and maintaining office medical files, responsible for balancing insurance co-pays to include cash payments. Provided general medical assistance which included taking patient vital signs, collecting specimens, administered medication/injections per provider orders, and obtaining information regarding patient medical history.

Prepared patients for examinations, recorded test results and vital statistics, administered prescribed treatment and medication. Kept medical histories and interviewed patients to procure or verify accurate information. Scheduled appointment and performed general front-desk tasks; recorded payment transactions, answering calls, etc., provided patients with any information they required about their treatment. Worked within various departments at this fast paced multi-specialty medical group.