Receive emergency and non-emergency calls and record significant information• Address problems and requests by transmitting information or providing solutions• Receive and dispatch orders for products or deliveries• Prioritize calls according to urgency and importance• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations• Monitor the route and status of field units to coordinate and prioritize their schedule• Provide field units with information about orders, traffic, obstacles and requirements• Enter data in computer system and maintain logs and records of calls, activities and other information

Demonstrates the ability to accurately and precisely follow established office and laboratory procedures.• Organizes work so that patient specimen is drawn with a minimum of patient waiting time.• Performs blood collection duties in a timely manner to ensure availability of test results.• Give appropriate instructions to the patients and performs other specimen collection as requested by the physician• Appropriately labels all patient specimens with patient name, chart number, requesting physician’s name, date and time specimen collected, and the name of test required. • Delivers and/or processes specimens in a timely manner (i.e. centrifuges, prepares specimen and paperwork for reference laboratory courier, aliquots and refrigerates for later batch testing, or immediately notifies appropriate testing personnel of STAT requests, etc)• Collects blood samples in appropriate tubes.• Assists nursing personnel in the collection of specimens if needed.• Receives phone calls from nurses, doctors, and reference laboratories.• Inventories and orders supplies.• Demonstrates, at all times, in dealing with the public a positive image of the clinic as a caring and concerned organization.• Respects the confidentiality of patient records and uses discretion with discussing patient results/ matters.• Demonstrates the ability to deal with priorities in an appropriate manner.• Performs work within the established laboratory safety and infection control policies and procedures, practices, infection control, and chemical hazard procedures for the protection of self, patients, and clinic personnel.

• Collects and processes blood specimens for testing.Responsibilities:• Draws and collects blood samples according to policy. Verifies all related records. • Labels, processes and delivers specimens for testing according to protocol. • Maintains, cleans, and sterilizes equipment, instruments, and work area following safety, cleanliness,and infection control procedures. • Assists with coordinating and conducting blood drives, including interviewing and screening donors. • Assists with office duties such as OP orders, answering phone, faxing, and filing.

Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.