Sierra Dole Email & Phone Number

State College, Pennsylvania, United States

My duties include planning and developing Diversity, Equity, and Integrity (DEI) eLetters sent internally to staff on a monthly basis, creating procedure guides for various types of repeat communications, utilizing an internal job status tracking system to ensure communications projects move forward smoothly and in a timely manner, and being a liaison between MOHELA and Federal Student Aid for program changes and updates.

My duties generally include: - Monthly virtual book club- editing and proofing internal communications from the committee- formatting and proofing the quarterly newsletter- developing and implementing informational eLetters, such as National Pennsylvania Day and Mental Health May

The LSP goal is to listen to customer questions and concerns, offer customized solutions to meet their specific needs, and provide superior guidance as a dedicated resource expert. My direct assignments were to reply to correspondence that was mailed to us by customers or uploaded via their online account, as well as sending documentation to customers that was requested by phone or email. These tasks generally took vast amounts of account research and the ability to explain complex account options in simple, easy to understand terms while addressing all questions and concerns provided by the customers within their inquiry or request.

Pennsylvania, United States

United Concordia's mission is to open more doors to quality, affordable dental care and improve customer's overall well-being through good oral health. I assisted both dental officials and dental patients by phone with questions regarding policy coverage, claim status, policies, and enrollment options. I also assisted dental offices with filing timely claims to ensure patients received their insurance coverage in a timely manner and I assisted patients with understanding the terminology and breakdowns of their policies to help them make more informed decisions regarding their oral healthcare going forward. I regularly used Microsoft Teams, Avaya phone systems, Outlook email, and ICS account services software. I also worked remotely on a permanent basis within a stable, quiet home office environment.

State College, Pennsylvania Area

PHEAA's mission is to provide affordable access to higher education by assisting families with navigating the financial aid process. I assisted financial aid borrowers by phone, email, and live chat with questions regarding their student loans (such as interest rates, repayment terms, postponements, etc.) and educated them on more affordable payment options, loan cancellation, and forgiveness. I specialized in the Public Service Loan Forgiveness (PSLF) and Temporary Expanded PSLF (TEPSLF) programs. I also processed advanced email submissions and was included in several specialty projects within the company. My day-to-day routine varied greatly and required that I be available for phone calls, email processing, and live chats at any given moment as our command center would review our workload and delegate who should work which task continuously throughout the day. My position consisted mainly of independent workloads but could also include delegation and teamwork when working on specialty projects. Some of my specialty projects included:- Email Resource Team (ERT): a proficient email processor in charge of more advanced and escalated requests- Manual PSLF Payment Count Letters known as P-project (1 of 12 specialists within the entire company)- Massachusetts Attorney General Account Reviews (1 of approximately 6 specialists)

2160 Sandy Dr. State College, Pa

I began as a web content manager, where I would edit and upload monthly articles written by other managing editors to websites for different types of clients, including Greek Life organizations (fraternities and sororities) and Non-Profit organizations. I would generate monthly eLetters through templates created by our web team and work with clients to ensure complete satisfaction before distributing the content to their alumni databases, which included around 1,000 members on average.Within a few months, I became a managing editor. I contacted Greek Life clients and discussed their group's goals, important events, and achievements within their group. I reached out to members via email and phone to gather feedback and to gather stimulating content for their monthly eLetter including, but not limited to, chapter updates and events, alumni updates, and photo flashbacks from previous years. I also wrote for HappyValley.com briefly, which was promoted through the website, Facebook, and Twitter, and contributed to our annual Homecoming Guide.I have worked with as many as 48 clients at a time and have completed 6 postcards, 13 print newsletters, 5 newsletter/appeal letter combos, and 5 printed appeal letters.

State College, Pennsylvania Area

My duties included assisting morning staff with serving lunch, cleaning and sanitizing all dishware and food prep areas, taking inventory of ingredients, planning and creating desserts (including options for puree-restricted and sugar free residents), prepping and making dinner for 50-100 residents, cleaning and sanitizing dinner dishware and thoroughly cleaning and sanitizing the entire kitchen before closing.

State College, Pennsylvania Area

My duties included training personnel, confirming inventory orders, stocking shelves, updating store signage, customer service within the aisles as well as at the register, on the spot problem solving, de-escalation, bank deposits, and reporting register totals on closing shifts.

133 W Beaver Ave, State College, Pa 16801

I compiled article ideas, assigned articles to writers, guided those writers when they had questions, edited the articles, and laid out my section for print at the end of each month using Quark Xpress.

133 W Beaver Ave, State College, Pa 16801

I wrote articles for various sections of the news magazine, including three cover stories, and took photographs or created graphics for corresponding articles within the news magazine as needed.

University Park, Pa

I was trained to be a mentor, resource, role model, and friend to residents living in my housing area while still enforcing university policies and keeping the environment safe for all. I was responsible for holding community events each month as well as distributing monthly newsletters to the community and displaying creative and informative bulletin boards within the community centers. I was also on a rotating "duty" schedule that required multiple perimeter-walks to confirm the housing areas were safe and thorough incident reports of any policy violations.

863 Benner Pike, State College, Pa 16801

I added local events to the nittanyliving.net calendar through a pre-made template, transcribed radio pieces, contacted winners of radio contests, and created forms when requested by sales representatives.