Sierra Fridley Email & Phone Number

Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned Duties and Responsibilities: 1.Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. 2.Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. 3.Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. 4.Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. 5.Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. 6.Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. 7.Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. 8.Ensure that branch personnel are familiar and comply with established policies and procedures. 9.Perform duties of Senior Financial Services Representative position as required. 10.Assume responsibility for the branch as assigned.

Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service. Perform teller, member service activities and loan activities, as well as meet sales goals through cross sales of credit union products and services. Duties and Responsibilities: 1.Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. 2.In compliance with credit union marketing image and service delivery goals, be knowledgeable of and sell credit union products and services, answer inquiries and provide information to members on all types of accounts, loans, and other credit union services. 3.Perform duties of Financial Services Representative position. 4.Perform progressively responsible duties to include: a. Providing support to branch staff by training and developing and by approving transaction authorizations. b. Performing opening and closing procedures as required including all security checks. c. Coach, lead and motivate branch employees; promote participation in cross sales of products and services. d. Assist with the design and implementation of branch promotions. 5.Assist with supervision of teller and platform functions as assigned. 6.In the absence of the Assistant Branch Manager, oversee branch operations as assigned.

Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service. Perform teller, member service activities and loan activities, as well as meet sales goals through cross sales of credit union products and services. Duties and Responsibilities: 1.Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. 2.In compliance with credit union marketing image and service delivery goals, be knowledgeable of and sell credit union products and services, answer inquiries and provide information to members on all types of accounts, loans, and other credit union services. 3.Perform duties of Member Service Representative. 4.Open all types of new accounts, cross sell credit union services and add new relationships to existing accounts. 5.Assist members with loan applications, loan closing documentation and loan declinations consistent with credit union policies, the Equal Credit Opportunity Act and The Fair Credit Reporting Act. 6.Receive and process member service requests. Identify, research and correct member account discrepancies. 7.Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned

1. Plan, and coordinate activities in the gamesroom2. Assistant gamesroom staff when needed3. Solve problems in the gamesroom4. Act as positive role model for Club members .

1. Answer phones, filing, and customer database

1. Answer phone calls, process service orders for customers2. Assist in rental car checkout3. Balance till each night

Associate’S Degree, Business Administration And Management, General, Cumulative Gpa: 3.66

Activities and Societies: • President’s List, Fall 2009, Fall 2010, Spring 2011 • Dean’s List, Fall 2009 • President of LCSC Chapter.

High School, Cumulative Gpa: 3.57

Activities and Societies: • 4-H Member 2007-2008