Sierra Gee's Location
Greater Chicago Area, United States
Sierra Gee's Contact Details
Sierra Gee work email
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Sierra Gee personal email
n/a
About Sierra Gee
Being an Administrative Assistant and Customer Service Coordinator, you tend to become the go-to person when something needs to get done immediately. I enjoy problem solving and making recommendations for solutions for office organizational goals as well as making sure the customer has the best overall experience. I enjoy staying organized and making sure I can lighten the load of others. I believe that being a mother has given me the ability to care for other's needs. That is why I thrive in a role as a customer service professional and as an Administrative Assistant.
Sierra Gee's Current Company Details
Executive Administrative Assistant/Account Receivable Specialist
Sierra Gee Work Experience Details
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Buisness Development RepresentativeZeigler Automotive Group Aug 2022 - Jan 2023Orland Park, Illinois, United States Acted as the primary liaison between service department and customers. Managed service workflow to prevent advisor overload and maintained customer data accuracy. Collect and update customer information for complete accuracy for customer data system. Supported customer satisfaction initiatives, contributing to retention and satisfaction scores. Assisted general manager with other administrative duties as needed. -
Service AdvisorNapleton Auto Group Jan 2022 - Aug 2022United States Provided administrative support to service manager, including customer reception and account reconciliation. Analyze and research vehicles warranty to confirm repair and maintenance coverage. Maintained the service department’s work in progress by scheduling repairs and maintenance to prevent work overload for the service advisors. -
Office ManagerCaliber Collision Nov 2019 - Sep 2020Blue Island, Illinois, United States Oversaw time keeping and payroll, ensuring accuracy and resolving discrepancies. Managed scheduling to optimize workflow and supported the general manager’s calendar. Assisted general manager’s work calendar by maintaining employee off days, work meetings, building repair and maintenance appointments and new hire interviews. Managed and oversaw monthly expense report by reconciling receipts used by company’s debit card, staying withing budget and tracking daily debit card expenses. Monitored and managed office inventory to keep track of supplies. Improved workflows to expedite client correspondence to positively impact client retention and operational efficiency. Reduced cost by negotiating with new vendor to a new vendor, enhancing operational efficiency. -
Service AdvisorService King Collision Oct 2018 - Nov 2019Greater Chicago Area Prepared and supervised repair processes, serving as the go to between customers and insurance partners. Supervised and routed each repair, including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair. Serving as a liaison between customers, insurance partners and third parties. Managed customers interactions, ensuring satisfaction through effective communication and service delivery. Receiving payments and issuing receipts and filing the correct correspondence. -
Assistant Customer Service ManagerAbra Auto Body & Glass Apr 2018 - Sep 2018United States Provide administrative support to general managers and appraisers. Serving as a liaison between customers, insurance partners and third parties. Schedule and maintain repair appointments to meet company's month sale goals. Delegate work task to ensure proper functioning of team. Office coordinator for successfully passing audits with 100% for 8 consecutive months. -
Parts ManagerGerber Collision & Glass Jul 2017 - Feb 2018Midtown Decreased accounts receivables over 90-120 days by 30,000 within 1 month. Decreased parts credits by 40,000 within 1 month. Provides general administrative support to the general manager and appraisers. Serves point of contact for all parts dealerships for all parts inquiries. Supervise the parts department by managing all parts inventory including receiving parts, sorting parts, and distributing to correct Technician. Maintain all financial matters for parts department including processing payments, processing parts returns and inquiring for parts credits. Organized parts shelves with organizing parts for the specific cars or technician. Review invoices for accuracy and inconsistencies. Served as a liaison between customers, insurance partners and third parties. Scheduled and maintained repair appointments to meet company's month sale goals. Delegate work task to ensure proper functioning of team. Answer incoming calls and identify and meet customers' needs to achieve satisfaction. -
Customer Service Team LeadGerber Collision & Glass May 2017 - Jul 2017Atlanta Ga Facilitated HR functions by welcoming new hires, including orientation and completion of training courses. Maintained office budget by tracking all expenses by an expense report. Resolved problems by determining the cause and problem of customers' vehicle repair complaints. Answer incoming calls and identify and meet customers' needs to achieve satisfaction. Monitoring, ordering, stocking office supplies and managing office equipment maintenance and repair issues. Coordinated filling system for all reference purposes. Acted as a liaison between the payroll department overseeing daily attendance for employees to ensure accuracy for time for payroll. Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions. Reconcile account receivables and payables requests. Monitors customer repairs accounts for payment from insurance companies Organized calendars to schedule repair appointments and manage the work in progress.
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Office AdministratorCaliber Collision Centers Jul 2016 - Mar 2017Norcross, GeorgiaActed as face of Caliber greeted customers in a friendly manner and resolve customers complaints. Function as a liaison with insurance partners, vendors, clients and external accounts. Planes and managed day to day operations for the corporate office. Handle all of the new hire human resource paperwork. Handled payroll weekly
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Customer Service RepresentativeClassic Collision Inc. Aug 2015 - Jul 2016Buckhead Provides general administrative support to the general manager and appraisers. Serving as a liaison between customers, insurance partners and third parties. Schedule and maintain repair appointments to meet company's month sale goals. Delegate work task to ensure proper functioning of team. Answer incoming calls and identify and meet customers' needs to achieve satisfaction -
Direct Support ProfessionalRandom Act Of Kindness Inc. Apr 2015 - Jul 2015Chicago, IllinoisMaintain Clinical Records and documentation of behavioral management. Provided Reinforcement of counseling and therapy activities.
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Direct Support ProfessionalCharleston Transitional Facility Mar 2014 - Oct 2014Greater Chicago Area- Provided in home personal assistance and care including laundry, meal preparation, body care and companionship.- Provided comprehensive nursing assistance including daily living, diet and medication. - Motivated and Inspired clients to exceed mental and physical expectations.
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Customer Service RepresentativeRetail Buisness Development Jul 2013 - Feb 2014Atlanta, GeorgiaProvided critical solutions to clients with electronic issues.Promoted products, processed credit applications and finished exceptional customer service.Assist in managing discrepancies and complaints.
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Customer Service RepresentativeAdamant Group Inc. Aug 2012 - Jun 2013Chicago, IllinoisObtained and evaluated all relevant information to handle product service inquiries.Provided feedback on the efficiency of the customer service process.Prepared and distributed customer activity reports.
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Child Care SupervisorLa Fitness Aug 2011 - Nov 2011Greater Atlanta Area- Facilitated various activities including but not limited to academics, creative arts, sports & recreation.- Provided day camp assistance with various sports & recreational activities for kids ages 6 to 12 years old.- Earned honorary merits for a great attitude and excellent work performance. -
Daycare AssistantOladiji Daycare Center Jun 2010 - Jul 2010Greater Chicago Area- Provided daycare assistance including supervision, tutoring, food preparation and classroom management.- Facilitated various activities including academics, creative arts, sports & recreation.- Assisting with tutoring and providing supervision for the kids led to significant improvements in their grades, learning, and behavior.
Sierra Gee Skills
Customer Service
Public Speaking
Childcare
Microsoft Office
Cpr Certified
Personal Care
Outlook
Administrative Assistance
Problem Solving
Proficient In Ccc1 Suite
Conflict Resolution
Customer Retention
Time Management
Customer Satisfaction
Account Management
Accounts Receivable
Accounts Payable
Account Reconciliation
Payroll
New Hire Paperwork
Sierra Gee Education Details
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Elim Outreach Training CenterPharmacy -
Real Estate
Frequently Asked Questions about Sierra Gee
What is Sierra Gee's role at the current company?
Sierra Gee's current role is Executive Administrative Assistant/Account Receivable Specialist.
What is Sierra Gee's email address?
Sierra Gee's email address is si****@****ion.com
What schools did Sierra Gee attend?
Sierra Gee attended Northern Illinois University, Elim Outreach Training Center, Prairie State College.
What skills is Sierra Gee known for?
Sierra Gee has skills like Customer Service, Public Speaking, Childcare, Microsoft Office, Cpr Certified, Personal Care, Outlook, Administrative Assistance, Problem Solving, Proficient In Ccc1 Suite, Conflict Resolution, Customer Retention.
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