Sierra Smith Email & Phone Number

• Contribute to a smooth customer onboarding process, ensuring a seamless introduction for clients • Participate in the post-sales customer lifecycle, including ongoing assistance, renewals, productimprovements, and up-and cross-selling, to enhance customer satisfaction and loyalty.• Track customer performance and promote engagement between clients and products.• Foster optimal product usage and identify training opportunities for clients as needed.• Ensure client… Show more • Contribute to a smooth customer onboarding process, ensuring a seamless introduction for clients • Participate in the post-sales customer lifecycle, including ongoing assistance, renewals, productimprovements, and up-and cross-selling, to enhance customer satisfaction and loyalty.• Track customer performance and promote engagement between clients and products.• Foster optimal product usage and identify training opportunities for clients as needed.• Ensure client satisfaction with our products and services, meeting implementation schedules, targets, and budgets according to contractual agreements.• Collaborate with clients to identify and cultivate future project initiatives.• Work closely with services/support sales teams on new service initiatives.• Maintain a clear understanding of client requirements and build strong client relationships.• Lead team projects or project steps and demonstrate accountability for ongoing activities or objectives.• Utilize advanced analytical, technical, and problem-solving skills to adapt policies, develop models, andsupport small projects or the team. Show less

Dallas, Texas, United States

• Enabled organizations to ensure adherence with ever-changing regulatory obligations, manage risk, increase efficiency, and produce better business outcomes•Assisted major accounts with document ordering, preparation, and filing to comply with state requirements in all U.S. jurisdictions •Provided consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate… Show more • Enabled organizations to ensure adherence with ever-changing regulatory obligations, manage risk, increase efficiency, and produce better business outcomes•Assisted major accounts with document ordering, preparation, and filing to comply with state requirements in all U.S. jurisdictions •Provided consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance•Managed the full-life cycle of the order process and identify cross-selling opportunities to promote additional offerings to meet our customer needs•Organized, and prioritized case volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers•Developed and maintained positive working relationships with customers and other key partnersBecame a subject matter expert of the department, company and industry and maintained an aptitude for learning Show less

Irving, Texas, United States

• Top Collector for 6 consecutive months with average $95,000/month revenue collections• Analyzed customer accounts to ensure accurate billing• Collected past due balances from customers• Provided exceptional customer service

Canton, Mi

• Customized the buying experience to align with the unique needs, interests and goals of each prospect• Changed over 600+ individual’s lives through membership sales during tenure• Achieved monthly sales goals and retention goals using KPI metrics

Ann Arbor, Mi

• Accomplished a 68% increase in revenue within two months of accepting position• Managed recruiting, hiring, and growth of employees• Handled scheduling for employees and clients• Slashed inventory expenses 10% after implementing a new inventory control system• Managed social media content creation and posts on Instagram and Facebook which in turn led to a 16% increase social media following• Organized weekly huddles and monthly meetings to recap goals and other… Show more • Accomplished a 68% increase in revenue within two months of accepting position• Managed recruiting, hiring, and growth of employees• Handled scheduling for employees and clients• Slashed inventory expenses 10% after implementing a new inventory control system• Managed social media content creation and posts on Instagram and Facebook which in turn led to a 16% increase social media following• Organized weekly huddles and monthly meetings to recap goals and other communications• Assisted nationwide franchisee owners in successful business development• Organized monthly open house events for potential franchise buyers and ladies night outs events for clients Show less

Ann Arbor, Mi

• Oversaw day to day routine of the hotel's front office area, including supervision of 6 employees• Accountable for accurate billing services and registration of guests• Provided exceptional customer service and recognized as employee of the month on 2 occasions• Created new onboarding training process which expedited new hires onboarding by one week

Bachelor Of Business Administration, Business Administration And Management, General

Activities and Societies: Accounting club

Associate Of Arts - Aa, Business Administration And Accounting