Sierra Hillis Email & Phone Number

Responsible for training curriculum design and development, project-specific workflow process development, workload management for a team of SMEs, Technical Editors, Jr. Instructional Designers, and Section 508 Compliance Specialists using up-to-date training strategies and trends for national-level training programs to meet project contract requirements.

Albany, New York Area

• Responsible for development of instructor-led and web-based training courses under contract with the Federal Highway Administration (FHWA)/National Highway Institute (NHI) consisting of over 100 modules to be delivered.
• Led the successful conversion of one of NHI’s most popular courses (FHWA-NHI-130053/130055/130056) to support VILT delivery, focusing on maximizing opportunities for participant engagement in a virtual learning.
• Skilled virtual classroom facilitator, with strong knowledge of the Adobe Connect virtual learning platform and advises GPI’s 20+ NHI course instructors on the application of adult learning principles in both ILT and.
• Ensures all training materials are Section 504 and 508 compliant for Accessibility
• Coordinates with multiple SMEs on a daily basis to ensure course content is accurate during development and conducts extensive research on various technical subjects daily in support of SME technical input for training.
• Mentors sub-consultants daily to provide guidance to technical questions, as well as client standards and contract requirements

Albany, New York Area

• Coordinated new hire orientation process; responsible for developing, distributing and collecting all pertinent documentation and paperwork.
• Responsible for designing and developing curriculum, and the delivery of training to new hires, existing employees, supervisors, as well as NYS Department of Health (DOH) staff members in the public health.
• Effectively incorporated adult learning and communications theories into the training environment with proven results as demonstrated through the success of individuals post-training courses.
• Participated in onboarding activities of new employees through cooperation and collaboration with Human Capital team members.
• Responsible for maintaining HIPAA compliance at all times and ensuring that employee policies, practices, and programs are consistently applied through training efforts.
• Ensured collaboration of team members and maintains excellent working relationships by providing regular status updates to management and DOH, and maintaining customer contact until request is resolved.

Hobart, NY

• Developed a Train-the-Trainer program with a team of 3 Instructional Designers to improve the efficiency and quality of the Training Program for production operators in 2 months.
• Worked in concert with Human Resources to develop interpersonal skills training, diversity training and performance management training for supervisors and managers within the organization.
• Conducted and analyzed customer feedback surveys from manufacturing operators in order to improve the design and development of Standard Work Manuals and associated training efforts within one month to develop a.
• Created and updated equipment manuals for Drum Dumpers, Isolator/Glove Boxes, Sampling Equipment, V-Blenders (ranging from 2 cu. Ft.- 150 cu. Ft.), on a daily basis with customer satisfaction
• Produced training videos in the areas of manufacturing and increased accessibility of training and understanding of processes for production operators.
• Assisted Human Resources in the comprehensive development of the Internship Program and recruitment efforts for the site.

New Bedford, MA

• Conducted extensive market research and developed marketing plan to reach potential advertisers, speakers, Internet talk shows, and event venders relative the company's mission and goals
• Created a Marketing Plan to launch the “Inspiring Women Speaker's Bureau” to aid in launching a promotional event geared to female business owners
• Helped organize and manage annual tradeshow and seminar, “Love, Light & Laughter,” showcasing over 30 vendors and attendance reaching over 250 people.
• Designed and maintained database material relevant to vendors, customers, sales and marketing reach.

Providence, Rhode Island Area

• Designed Press Kit for the company to be distributed to over 100 members of the media, as well as Small Business Development Centers, throughout the country for placement in various media channels in order gain.
• Developed a Plans Book to aid in launching the company's self- published book; organized various events, virtual book tours, book signings, and guest presentation as part of the book launch.
• Gained awareness for a virtual company and expanded the company's branding strategy to integrate a marketing plan for both The Sassy Ladies Club and the book itself.
• Utilized experience in e-commerce and new media, by aiding in the development of podcasts, the organization of virtual book tours and research in reaching the online target markets.

Providence, RI

• Completed numerous direct mail jobs, for each of the 4 JWU Campuses, with efficiency; followed through with the Mail Center and DHL to ensure that jobs were done in a timely matter
• Maintained databases for direct mail jobs and distribution reports
• Supported the Direct Mail Supervisor for various projects, including database management, design material, answering phones, taking messages, filing paperwork and sending, receiving and managing faxes and emails
• Drafted, edited, and proofread letters that were sent to over 1, 000, 000 prospective students
• Designed 15 direct mail pieces and invites for countless University Admissions Events; also coordinated the production and distribution of these materials to prospects throughout the country and abroad
• Organized and filed direct mail pieces, order forms, and production reports for a three year period. Maintained supply cabinet and filing drawers in a neat and efficient manner

Delhi, NY

• Completed numerous direct mail jobs with efficiency; including jobs for Delaware National Bank, Wilber Bank, eeBoo Catalogs, and more; followed through with the USPS to ensure that jobs were done in a timely matter
• Maintained databases for direct mail jobs and distribution reports
• Drafted, edited, and proofread letters, proposals, notes and other various pieces of writing for the owner of the company
• Enhanced Media Kit for company by utilizing new resources such as bios, fact sheets, rate cards and cover letters
• Managed many jobs at one time; selling ads, answering phones, designing business cards, promotional products distribution, direct mailings, editing, etc.

Master Of Arts (M.A.) In Communication Arts, Organizational Development And Leadership, 3.8

Bachelor Of Science (B.S.), Marketing Communications, 3.92 Gpa

Activities and Societies: Ad ClubSumma Cum Laude Founders Trophy Recipient

Nys Regents Diploma, Nys Regents Diploma With Honors

Activities and Societies: Varsity Soccer, Varsity Basketball, Varsity Softball, Student Senate (2003-2006), Yearbook (2003-2006).