Sierra Holder Email & Phone Number

Come discover Me!Hello, my name is Sierra Holder.I am dedicated and experienced L3 Linux Server Admin with root access, offering 9 years of exceptional service within the same company. Proven expertise in managing Linux servers, troubleshooting complex issues, addressing CMS and PHP errors, resolving email blacklisting and spamming, and conducting server migrations. Skilled in collaborating with higher-level agents and creating efficient teams. Committed to providing first-contact resolution and maintaining a positive office culture. I have a Communication degree from the University of Houston with a focus on corporate management.Skills:Linux server administration (L3 level)Root access managementTroubleshooting and issue resolutionCMS (WordPress) and PHP error fixingEmail blacklisting, greylisting, and spamming resolutionServer migration (internal and external)Apache and MySQL issue resolutionPost-mortem analysis for server downtimeCollaboration with data center and monitoring teamsTeam management and delegationTraining and assisting overseas agentsOffice culture maintenanceWork Experience:L3 Linux Server Administrator Hostgator], [Houston,Tx] [9/8/2014-7/21/23]Successfully managed Linux servers with root access, including performing server reboots, resolving CMS (WordPress) and PHP issues, and addressing email blacklisting, greylisting, and spamming.Conducted efficient server migrations, both within the internal network and from external hosting companies.Proactively resolved Apache and MySQL issues, ensuring optimal server performance and minimizing downtime.Collaborated closely with higher-skilled agents, such as data center and monitoring teams, to address complex server-related issues and provide seamless support.Established and led a strong team capable of efficiently handling high volumes of customer requests, emphasizing first-contact resolution and excellent customer service.Assisted and trained overseas agents in India and Manila, ensuring a consistent level of technical expertise and adherence to company standards.Contributed to maintaining and fostering a positive office culture, promoting effective communication and collaboration among team members.Education:Bachelor of Arts in Communication (Corporate Management Focus) University of Houston,Job Expeiences:Hostgator-NewFold Digital- Level 3 LinuxAdministrator

Listed skills include Customer Service, Public Speaking, Leadership, Management, and 3 others.