☀️Sierra (Williams) Moore Email & Phone Number

San Diego, CA, US

San Diego, California, United States

• Delivers full-stack generative AI deployments for midsized to Fortune 100 organizations. Provides strategic advice and expertise on leveraging AI to deliver on-brand generated content in their business. Builds.
• Leads and manages implementation approach and value realization for strategic customers, spanning multiple use-cases and business units, and ensuring quick adoption and achievement of key outcomes
• Conducts workshop sessions to scope opportunities to deliver business value with generative AI
• Passion for educating, training, designing, and building solutions for diverse and highly complex organizations

San Diego, California, United States

Delivered 45+ future-proofed implementations of the Outreach platform to portfolio of global customers in two years, diving deep into existing sales organizations to understand how to optimize their process, and designing sales workflow solutions built to help revenue leaders create and close more pipeline. Led all aspects of implementation for Outreach.

San Diego, California, United States

• Delivered strategic and technical Fuse Learning Platform solution proposals for prospects during sales process, supporting teams in US, APAC, and EMEA. Advised customers on how to take advantage of platform.
• Mentor and coach entry-level consultants in constructing high-quality customer deliverables, ensuring opportunities to achieve professional growth
• Overhauled all Sales Enablement Resources, re-aligning teams on GTM strategy
• Implemented RFP automation software in May 2021 reducing RFP/RFI turnaround time by 25%
• Provides feedback to Product & Engineering to inform additional product and services opportunities, resulting in the delivery of 4 crucial product enhancements in 2021

Boston, Massachusetts, United States

• Managed portfolio of global customers and handled all aspects of post-sale Services engagements to implement the Fuse Learning Platform. Led virtual and onsite workshops to gain deep understanding of customer business.
• Delivered 17 implementations in 20 months at 94% go-live success rate
• Refitted implementation lifecycle to improve customer success journey, increasing NPS from 40 to 72
• Templatized the backend configuration of new customer instances, reducing indicative timeline by 5%
• Initiated delivery of a US-based software stack to improve product performance for US-based clients
• Especially experienced with challenging enterprise engagements requiring phased approaches involving cross-departmental stakeholders and identifies renewal and add-on opportunities

San Diego, California

• Acted as a trusted advisor to design and deliver implementations of the MindTouch Knowledge Management platform. Consulted with global internal and external teams to provide high-quality, within-scope, and timely.
• Developed new and improved implementation project plans within first month, informing implementation process during sales cycle and building customer confidence in implementation process
• Implemented change order process for changes in scope, opening a revenue stream
• Held pre- and post-sale onsite workshops, to scope, create SOWs, and develop project plans to meet KPIs
• Decreased time-to-launch by 30% while ensuring the continuation and enhancement of professional services

San Diego, California

• Delivered quality homes for buyers in San Diego County. Proactively planned, anticipated project needs, and supported with execution path. Acted as central point of contact, coordinating communications, and leading.
• Coordinated and submitted architectural building packages to City of San Diego
• Interfaced with consultant team to vet and resolve conflicts and secure permits, 15 approvals in 2017
• Responsible for budget analysis, resolution, and submittal throughout project lifecycles, E1 (Oracle)
• Built training and standard operating procedure (SOP) content for project management team

Mission Valley, San Diego

• Oversaw 75+ employees. Ran day-to-day operations and finance. Controlled profit & loss centers to improve financial performance. Managed team member relations, staffing, and evaluated performance of employees. Ensured.
• Led three profitable new store openings in San Diego and Los Angeles
• Spearheaded produce scrap program to feed livestock at local farm, 2,000lbs per week out of landfills
• Designed SOPs for workplace effectiveness, increasing cleanliness and limiting lost product
• Streamlined monthly inventory process, improving accuracy and efficiency
• Partnered with Executive Chef to manage operational costs, keeping expenditures within budget

UTC Area, San Diego

• Trained all front-of-house and back-of house team members. Oversaw all cashiers and bussers. Troubleshot, adjusted, and reconciled point of sale system. Responsible for all finance and payroll-related accounting.
• Restructured team member positions, enhancing service and increasing Yelp Rating to 4.5 stars.
• Streamlined customer flow-through by introducing multi-queue system to decrease wait time.
• Helped foster new partnerships and vendor accounts with local organic farms.

Point Loma, San Diego

Provided helpful, enthusiastic customer service in fast-paced, high-stress restaurant environment. Demonstrated effective cash handling procedures and order expediting. Implemented updated tasks lists, reducing carrying load for team members.

Bachelors Degree, Anthropology

Special interest in human interaction with technology.

Undergraduate Transfer Requirements