Sierra Gray Email & Phone Number

+Conducted 6-12 calls per hour daily +Handled a variety of call types such as legal intake, customer complaints, and real estate.+Provided script feedback

+Improved future studies by conducting 24-36 surveys daily and managing inbound/outbound calls, adhering to strict data collection protocols for sensitive information, and giving feedback for future surveys+Improved study completion rates and data accuracy by addressing incomplete studies by gathering missing customer data, managing scheduling conflicts.

Lamar University

+Prevented time and product loss of over $2000 per semester by utilizing company software to maintain inventory of over 400 books daily, identifying discrepancies, and cross-referencing data to develop a streamlined recordkeeping system+Improved team efficiency by training 5 team members to handle customer interactions, utilize company software, and manage.

+Maintained a customer retention rate of over 80% by quickly and effectively resolving customer inquiries and complaints, ensuring high levels of customer satisfaction+Increased customer satisfaction and streamlined store organization by rearranging clothing by season, color, brand, and size to maintain customer interest and ensure speedy.

+Greeted and seated guests promptly, ensuring a welcoming and organized dining experience while managing reservations and waitlists efficiently.+Coordinated with wait staff and kitchen to maintain smooth service flow, addressing guest inquiries and special requests to enhance overall customer satisfaction.+Scheduled reservations over the phone