- Actively engaged in sales and marketing initiatives, developing sales strategies, prospecting for new clients, and closing deals.- Cultivated strong relationships with high-profile clients, providing exceptional customer service and ensuring satisfaction.- Curated personalized itineraries tailored to client preferences and interests, incorporating diverse attractions and experiences in the Mid-Atlantic Region and New York.- Oversaw all operational aspects of tour and transportation services, including scheduling, logistics, and coordination with drivers and guides.- Successfully secured and managed a high-profile government contract, demonstrating expertise in contract negotiations and compliance.- Collaborated effectively with cross-functional teams to achieve shared goals and drive operational excellence.- Developed engaging tour descriptions and marketing materials to promote company services and attract new clients.- Trained and mentored new private tour specialists and customer service representatives, ensuring their success and contributing to overall team effectiveness.- Created and implemented standardized documents, procedures, and an employee handbook to streamline operations and improve efficiency.- Consistently exceeded sales targets and revenue goals.- Received positive feedback from clients for exceptional service and personalized experiences.- Contributed to the company's growth and profitability.- Enhanced team skills and performance through effective training and mentorship.- Streamlined operations through the creation of standardized documents and procedures.

• Manage the end-to-end recruitment process (sourcing, interviewing, contract management) to source high-caliber talent with the capacity to deliver challenging company targets• Facilitate the seamless onboarding of new recruits into the company culture; serving as a point of ongoing support, mentorship and coaching to promote consistent, cohesive operations built around best practices• Develop and roll out targeted training programs to continuously develop top talent; skilled at identifying and nurturing individual expertise• Clearly-define employee goals and targets to build a motivated, high-performance and inclusive culture• Provide incisive leadership to a diverse 8-person team, including performance oversight, professional development and delegation of workflows • Cultivate collaborative relationships with the marketing team to align objectives, bridge communications and roll out cross-functional strategies and initiatives that support overarching organizational goals • Track and translate strategies (customer acquisition, upselling and relationships management) into meaningful business intelligence to inform future improvements and standard practices• Serve as a trusted advisor to senior leadership (internal and external)• Nurture a work environment that is conducive to knowledge transferal/acquisition and continuous professional development• Partner with Human Resources to improve policies, manage the documentation to support new recruits, and to resolve disciplinary issues

• Founded a grew a cutting-edge digital advertising agency from scratch to sustained profitability through class-leading business management, financial operations and process co-ordination• Spearhead both day-to-day and strategic operations, promoting a culture of growth, exceptional service delivery and continuous improvement • Established and documented all internal processes/procedures to translate the business concept into a fully operational company from an administrative, financial and operational perspective• Cultivate strong consultative relationships with clients to define their digital design requirements and translate them into compelling, on-brand websites, product/social media graphics, email templates, brand campaigns and photographs – ensuring deliverables both align with and advance the company’s vision • Employ a data-driven approach to financial tracking; leveraging meticulous spreadsheets to record, monitor and report on expenditure, transactions and cashflow – capitalizing on opportunities for improvement• Source and supervise the work of external contractors to execute complex design projects; ensuring the seamless progress of all workflows to ensure on-time, within budget execution • Leverage Google Workspace to record, prioritize and streamline appointments and commitments – balancing client and business needs while maximizing internal resources • Developed a series of bespoke Excel-based spreadsheets to support record-keeping across key business areas • Create and deliver high-impact presentations (PowerPoint) to positively influence client decision-making and gain buy-in • Use HubSpot CRM to gain insights into business opportunities and maintain client records• Serve as the principal point of contact for inbound inquiries; quickly cultivating strong client relationships to understand and translate needs into effective guidance, advice, and solutions

• Served as the principal point of contact for 12K+ visitors on a daily basis; responding to inquiries, advising on pertinent policies, procedures and guidelines, and resolving issues as necessary • Coordinated a full complement of core administrative duties, to include document copying, faxing and record-keeping; ensuring compliance with established internal procedures • Provided comprehensive meeting and training support, including room booking• Managed a high-volume of inbound daily calls, advising as appropriate or re-routing to relevant contacts • Partnered with cross-functional colleagues to ensure the timely completion of all administrative workflows• Maintained currency of knowledge regarding the facility, security guidelines, amenities, tours and artefacts on display to provide credible, individualized guidance and advice• Employed best practice in managing listening device distribution and retrieval and theatre loading to support seamless end-to-end customer experiences• Analyzed group/visitor statistics to organize tours; optimizing internal resources while maintaining impeccable standard of quality

• Consistently met challenging sales, revenue and customer experience targets by providing class-leading, individualized service; translating prospects into long-term clients• Captured customer needs and translated them into influential product demonstrations to positively steer their decision making; serving as a key point of consultation regarding issues, concerns and resolutions• Supported clients in completing all paperwork and documentation required to close purchases; entering and maintaining data/pertinent information to ensure accurate and complete records• Maintain databases and use records to develop leads or campaigns. Reported to leadership by using performance data• Defined and orchestrated key operations to ensure business priorities were consistently met, while overdelivering against targets within a fast-paced environment• Observed team, advised on opportunities for improvement, and helped train new recruits• Defined and delivered a portfolio of innovative promotional and marketing campaigns to drive brand equity while delivering significant sales growth • Maintained an impeccably clean and clear sales environment to promote a positive company image • Worked collaboratively with colleagues to support the seamless execution of workshops, special events and product demonstrations; fostering customer loyalty and long-term engagement • Undertook extensive travel to third-party locations to define their business needs and translate them into targeted recommendations, solutions and advice

• Embedded the company’s core service principles in all daily workflows to ensure customer assistance met established standards for quality and satisfaction; serving as a key point of inquiry for questions and issues• Provided personalized customer experiences by maintaining up-to-date knowledge across the entire product and service line to make credible, targeted recommendations in considerations of needs• Complaint resolution expertise; de-escalating sensitive situations using tact, diplomacy and discretion• Served as a trusted advisor to leadership regarding key business workflows; advising on merchandise replenishment requirements and in-demand products to ensure timely delivery • Managed the end-to-end ordering process, using internal systems in accordance with Integrated Store Operations• Facilitated receiving functions• Mitigated loss by performing weekly cycle counts and inventories; reporting outputs to leadership for resolution• Supported the seamless integration of new recruits into the culture, while providing ongoing support, mentorship and supervision to ensure the application of best practice

• Developed and pitched engaging and dynamic ideas for posts and social media campaigns, including overseeing the writing, editing, publication, and promotion of hip-hop-related content.• Attracted new readers by developing and promoting new posts through advertisements, social media, SEO, and other methods.• Educated readers and customers on interests, products, and services.• Supported the creation of high-quality content by recruiting bloggers, experts, and notable guests. Could you provide any examples here?• Assessed post response using social media, the website, and other platforms to generate insights.• Demonstrated strong knowledge of industry trends in order to ensure relevant content and identify key opportunities.

• Served as the principal point of contact for 12K+ visitors on a daily basis; responding to inquiries, advising on pertinent policies, procedures and guidelines, and resolving issues as necessary • Coordinated a full complement of core administrative duties, to include document copying, faxing and record-keeping; ensuring compliance with established internal procedures • Provided comprehensive meeting and training support, including room booking• Managed a high-volume of inbound daily calls, advising as appropriate or re-routing to relevant contacts • Partnered with cross-functional colleagues to ensure the timely completion of all administrative workflows• Maintained currency of knowledge regarding the facility, security guidelines, amenities, tours and artefacts on display to provide credible, individualized guidance and advice• Employed best practice in managing listening device distribution and retrieval and theatre loading to support seamless end-to-end customer experiences• Analyzed group/visitor statistics to organize tours; optimizing internal resources while maintaining impeccable standard of quality

• Cultivated a welcoming, hospitable environment in greeting clients, managing incoming calls and processing transactions • Managed the supply procurement process; liaising directly with vendors/suppliers to ensure quality and efficient delivery • Orchestrated appointments, while working across multiple diaries/schedules to harmonize calendars and maximize resources• Liaised with key stakeholders to facilitate meetings (including all servicing requirements – room bookings, refreshments and cross/multi-calendar coordination)• Prioritized accuracy and efficiency in authoring, editing and distributing key correspondence, including letters, reports and instructional documents• Streamlined internal operations through the creation of contemporary physical and electronic filing systems – establishing standard operating procedures to ensure the application of best practice• Coordinated a range of key financial processes, to include bookkeeping and payroll management • Supported the interviewing, recruitment and onboarding processes to recruit and retain top talent