Sierra Fitzgerald Email & Phone Number

Slidell, La, Us

*Proactively manage a portfolio of clients, ensuring their success and satisfaction with ServiceTitan's platform.*Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing training and support.*Collaborate cross-functionally with sales, product, and support teams to advocate for clients' needs and drive product enhancements.*Develop and execute strategic account plans to drive adoption, retention, and upsell opportunities.*Analyze customer usage data to identify trends, opportunities, and areas for improvement.

*Utilize innovative thinking and a consultative approach as a member of a tiger team resulting in a 14.22% contribution to team quota attainment.*Built strong relationships with key commercial business accounts, resulting in an 89% retention rate and driving long-term revenue growth.*Schedule product demos for potential clients, with an 82% stick rate, providing information on software features and benefits and addressing any questions or concerns.*Research and prospect potential clients through various channels, including LinkedIn, RevDriver, trade shows, advanced search techniques, and targeted outreach campaigns.*Effectively manage a portfolio of 600 accounts by leveraging SalesLoft, Salesforce, Tableau, Excel, and other software tools to track and analyze performance metrics.*Achieved 107% FY'23 quota attainment, surpassing targets and driving exceptional sales performance.*Generated $2.3 M in pipeline opportunities, driving revenue growth and contributing to the company's bottom line.

*Build relationships with small-medium sized businesses *Consistently hit performance metrics within a sales environment *Follow cold and warm leads to build pipeline *Be an effective and efficient team member while working in a remote environment

New Orleans, Louisiana, United States

*Served on the board of directors of a non-profit organization with a mission to uplift women of color in the comedy community in their career and beyond.*Participated in board meetings, providing input and making decisions on key issues related to the organization's operations, finances, and programming.*Actively participated in fundraising efforts, including making personal donations, soliciting donations from others, and attending fundraising events.*Served as an ambassador for the organization, advocating for its mission and promoting its work within the community.Conducted research and analysis to support the development of new programming and initiatives.*Assisted in the recruitment of new board members, ensuring that the board reflects the mission of promoting Black women in comedy and has the skills and expertise needed to support the organization's goals of providing support and enrichment for the community.*Maintain confidentiality and act in the best interest of the organization at all times.

Houston, Texas, United States

*Implemented lesson plans left by absent teachers for grades K-6 in a variety of subject areas, including English, math, science, and social studies.*Adapted instructional materials to meet the needs of diverse learners, including students with special needs and English language learners.*Managed classroom behavior and maintained a positive learning environment, establishing clear expectations and consequences for student behavior.*Communicated with classroom teachers and school administrators about student progress and any issues that arose during the school day.*Provided support to students in completing assignments and understanding class material, offering one-on-one assistance as needed.*Followed all school policies and procedures, including those related to safety and emergency preparedness.

Houston, Texas, United States

*Oversaw all aspects of an upscale food hall with pre-Covid projections of $3.5M after transferring from a location with $2.7M annual revenue.*Established best practices and guidelines for new location; ensured legal compliance with building codes and licenses.*Hired, developed, and provided direct management to a staff of 30 while maintaining an average labor cost of 27%.*Served as a consultant to 9 food vendors as part of food hall partnership agreement.*Performed regular audits to ensure food and alcohol safety compliance.*Created regular initiatives to drive customer engagement, resulting in increased customer satisfaction and sales.

New Orleans, Louisiana, United States

*Conducted presentations and tours for potential timeshare buyers, demonstrating the value and benefits of ownership.*Built and maintained strong relationships with potential buyers, providing exceptional customer service and support throughout the sales process.*Worked diligently with prospective customers to build packages to suit their needs. *Hit targeted goals within a commissioned sales environment.

New Orleans, Louisiana

*Managed a portfolio of key accounts, including restaurants, bars, and retailers throughout Louisiana, Texas, and Georgia for a boutique distillery with $2.5M in ARR.*Developed and implemented promotional initiatives aimed at driving revenue.*Filed necessary paperwork with Louisiana ATC prior to events to maintain legal compliance.*Effectively used excel, PowerPoint, Trello, and other tools to manage accounts.*Conducted regular sales calls and meetings with key decision-makers and influencers to build and maintain strong relationships.*Conducted regular product tastings and presentations for potential and existing accounts to increase product knowledge and drive sales volume.*Managed charitable donations in conjunction with marketing team to maximize engagement in the community. *Managed venue rentals and planned events for corporate and private clients.

New Orleans, Louisiana, United States

*Oversaw aspects of festival production, including vendor management, logistics, stage design, and event marketing.*Actively participated in fundraising efforts, including making personal donations, soliciting donations from others, and attending fundraising events.*Served as an ambassador for the organization, advocating for its mission and promoting its work within the community.*Developed and managed festival budgets, allocating resources to maximize impact and minimize costs.*Managed production-related communications with performers and their teams, ensuring smooth coordination between production and talent.

New Orleans, Louisiana

*Ran all aspects of a craft bar of a restaurant in a 374 room French Quarter hotel.*Curated a rotating selection of 54 craft beer taps and 30 bottles.*Implemented staff training to improve customer service and increase sales.*Created regular initiatives to drive customer engagement.

New Orleans, Louisiana, United States

*Worked to provide job and life skills training for at-risk teens and young adults aged 16-24.*Developed and facilitated group coaching sessions and workshops on various job skills topics such as effective communication, time management, and workplace professionalism.*Utilized various coaching techniques such as active listening, motivational interviewing, and goal-setting to facilitate behavior change and skill development.

Bachelor Of Arts - Ba, Applied Psychology

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.37

Bachelor Of Science - Bs, Management