• Implemented Individualized Education Plans (IEPs) and managed student behavior effectively. • Developed and implemented inclusive learning activities to address diverse learning styles and abilities within the classroom. This may include adapting materials, providing additional support, and fostering an environment that encourages participation from all students.• Regularly assessed and documented student progress, providing timely and detailed reports to teachers, parents, and other relevant stakeholders. This involved maintaining accurate records, noting areas of improvement, and identifying areas where additional support might be needed.• Collaborated with teachers to identify areas where students needed additional support and contributed to the development of targeted strategies. Worked closely with the teaching team to modify curriculum materials, create specialized resources, and implement interventions that aligned with students' unique needs outlined in their IEPs.

• Created and maintained customer-focused operations to enhance guest experiences.• Solely managed all front desk operations, showcasing exceptional multitasking and problem-solving skills.• Registered guests, assigned rooms, and handled reservations via phone, email, and in person.• Supported the housekeeping department by cleaning 8-12 long-stay rooms daily, ensuring high standards of cleanliness and comfort.• Coordinated monthly rentals, including marketing, processing payments, and managing all related information.• Developed and executed marketing strategies across Facebook, Instagram, and TikTok for three properties to enhance visibility and attract potential guests.• Addressed guest complaints and implemented service recovery procedures with a proactive approach.• Ensured compliance with operating controls, SOPs, and service standards.• Managed financial transactions, including cash, credit cards, and accounts payable/receivable, while safeguarding financial assets.• Prioritized guest and employee safety, and maintained high visibility within the property and community.• Monitored cleanliness and orderliness of the lobby and public areas.• Reviewed registration cards for accuracy and assisted with guest messages and faxes.• Handled guest inquiries and complaints, promoting exceptional public relations.• Motivated and maintained positive staff relations.• Adhered to hotel policies on credit and lost-and-found items.• Provided flexible support for various duties around the property as needed.•

As a dedicated Winesavvy Consultant, I specialize in enhancing the customer experience through in-store tastings within LCBO establishments. With a combination of product knowledge, effective communication, and meticulous record-keeping, I create memorable moments that leave a lasting impression.Key Responsibilities:• Alcoholic Beverage Sampling: Delight customers aged 19 and above with captivating wine samples, effectively promoting featured products and enhancing brand awareness.• Tasting Session Preparation: Collaborate with LCBO staff to ensure seamless tasting sessions. This involves verifying stock availability, anticipating demand, and purchasing necessary products to guarantee a well-curated and enjoyable experience.• Data Management: Demonstrate a keen eye for detail by recording and reporting key metrics. This includes tracking sales figures, monitoring inventory levels, documenting the number of samples distributed, and capturing valuable customer demographics and feedback.• Customer Engagement: Foster meaningful connections with customers during tastings, offering insights into the unique qualities of each product and creating an atmosphere of enthusiasm and curiosity.• Feedback Collection: Act as the conduit between the customer and the brand by systematically collecting comments regarding the product and its packaging. This information serves as valuable input for continuous improvement and innovation.

• Conducted product sampling and engaged with customers at multiple LCBO locations, showcasing extensive knowledge of the Copper Rose brand to provide an exceptional customer experience.• Achieved sales targets by effectively communicating the unique selling points of Copper Rose, leading to increased bottle sales and contributing to the overall growth of the brand within the designated locations.• Proactively worked to enhance brand awareness and foster lasting relationships with customers through personalized interactions, ultimately driving outreach and securing repeat sales opportunities for Copper Rose.

• Customer Service ExcellenceAs a server and bartender in a bustling restaurant environment, I excelled in ensuring customer satisfaction by promptly addressing inquiries and delivering high-quality service. Understanding each customer's preferences and providing personalized recommendations enhanced their dining experience, earning consistent positive feedback and bolstering the restaurant's reputation.• Team CollaborationIn my role, collaboration with colleagues was essential for smooth restaurant operations. Communicating effectively and assisting during busy periods fostered a positive work environment and strengthened teamwork among servers and bartenders. This collaborative effort contributed to efficient service delivery and heightened customer satisfaction.• Attention to DetailManaging multiple responsibilities as both server and bartender, I maintained meticulous attention to detail in food and drink preparation. From garnishing plates to crafting cocktails, I upheld quality standards, ensuring visually appealing presentations that delighted customers and reinforced the restaurant's commitment to excellence.• Time ManagementOperating in a fast-paced environment, effective time management was crucial to my success. Prioritizing tasks between serving tables and tending the bar, I optimized productivity to minimize wait times and ensure timely service. This efficient time management contributed to a seamless dining experience for guests.• Adaptability and Stress ManagementIn the dynamic environment of a restaurant, I demonstrated adaptability and stress management skills daily. Quickly adjusting to changing circumstances and remaining composed under pressure, I effectively navigated busy shifts while maintaining service standards. This adaptability showcased my readiness for the demands of the serving and bartending role.

• Actively market the brand through social media campaigns and attendance at networking events to increase brand awareness and expand our reach.

• Proficiently processed payments adhering to the University of Guelph's cashless policy.• Organized and executed promotional events, resulting in a 45% increase in foot traffic and profits. • Provided service to large events of 60+ customers efficiently. Consistently achieve the highest drink sales during game nights while serving up to 1,200 spectators per night during hockey tournaments and games. • Skillfully served a diverse range of alcoholic beverages, requiring efficiency, organization, and a friendly, outgoing demeanor to provide prompt service and maintain an engaging customer experience.

• Contributed to TripAdvisor's 2022 Certificate of Excellence. • Managed 8+ table sections and made personalized recommendations to increase revenue.• Gained extensive knowledge of POS and OpenTable systems