Sierra Murch Email & Phone Number

San Francisco Bay Area

Oakland, Ca

Consistently meeting program deadlines and objectives through research, creation and delivery of individual and group presentations. Assessing staff skill set and gaps for improved departmental performance; coordinating and providing ongoing coaching as well as monthly training sessions. Cultivating team morale though motivation and trust building while delegating tasks to meet personal and team program goals. Providing social media content and marketing booklets to build awareness, educate and grow customer/partner ecosystem. Target attainment of over 100% in new business, renewals and retention metrics.

Oakland, Ca

Researching and analyzing client base as well as potential buyers, defining outreach plans, delivering presentations and safeguarding client-business relationships. Assisting leadership with team events, trainings and support/administrative efforts. Collaborating with various internal groups to bridge organizational gaps and rally staff around organizational programs and project goals. Partnering with Marketing to develop and deliver messaging to the public. Continuous education toward product fluency and the assessment of community needs. Attainment of over 100% to client retention metrics within 1 year.

Hercules, Ca

Lafayette, Ca

Interviewing, hiring, training and ongoing mentoring for a team of five, including safety (OSHA) compliance in day to day activities and tasks. Developing and implementing ‘Transparency Program’ as well as company protocols for daily and weekly organizational planning, group effectiveness, and public education. Cultivating loyal and lasting relationships with pet-owners, vendors and partners. Delivering top-tier customer service within a fast-paced, ever-changing environment. Reviewing client accounts, creating service estimates and managing payment collection.

Union City, Ca

Managing and retaining accounts while solidifying client relationships through proactive engagements with key influencers and decision makers at customer accounts. Receiving Employee of the Month recognition for 4 of the 6 months that the program ran. Earning 118% of annual upsell, cross-sell and retention goals within first 12 months as well as #1 Sales Agent 4 consecutive quarters. Leading marketing programs and educational efforts for new accounts.

Lafayette, Ca

Attaining comprehensive knowledge of small domestic animals, behavior and training practices, delivering top notch care and handling. Conducting patient intake including animal vitals, history and health, administering of medications, X-rays, bloodwork and the ordering of diagnostics. Discussing options and results with clients and helping guide decisions toward the best interest of the animal. Assisting in surgery and medical procedures.

Bachelor Of Science, Zoology

Education record