Sierra Plotnikov Email & Phone Number

Blaine, Minnesota, United States

Maintain master event schedule of critical project datesMonitor Salesforce case queue: filter, qualify, and assign cases to System AdministratorsCollaborate with other departments to resolve issues and prepare for upcoming projectsCreate, organize and maintain Wiki pages related to current and upcoming projects and processes

Effectively placed marketing and promotional materials throughout the storeMentored new associates to ensure optimal customer experienceWorked with a team of managers and associates to achieve store goalsCreated new strategies to achieve personal daily goalsEnsured product placement is correct and assist in checking inventoryAssisted with store shipment.

Coordinated with customer teams, carrier teams and warehouses to secure best available appointment timesMaintained high levels of efficiency and quality when handling elevated volume of appointmentsMaintained 99.9% accuracy and 138% productivity in my first year

Executed customer transactions and queries in accordance with bank procedures and federal lawProvided financial solutions to help customers make real financial progressCoordinated with team of staff in branch and back-office departments to solve customer issues

Cleveland/Akron, Ohio Area

Developed Facebook and Instagram posts for:Children’s art kits in collaboration with Blick Art SuppliesPromotion of the inaugural FRONT International, a triennial art exhibition partnership among Cleveland’s arts organizationsPrepared gallery event, including identifying and collecting items to display, created branded vessels for community donations.

Independence, Ohio

Served on marketing taskforce; assisted with the development and implementation of marketing strategies for upcoming concert seasonCollected completed surveys and compiled and analyzed resulting dataComposed content for website; including artist biographies and album descriptionsPrepared content for multiple monthly newsletters to highlight upcoming.

Cleveland/Akron, Ohio Area

Parked customers' cars safely and efficientlyFollowed company procedures for keeping track of vehicles and keysFollowed traffic laws at all timesProvided customer service to guests as they come and goAssisted guests with navigating downtown Cleveland

Provided customer service to all guests who walked inWorked with a team of managers and associates to achieve store goalsCreated new strategies to achieve store and personal daily goalsEnsured product placement was correct and assisted in checking inventory

Bloomington, Minnesota

Led training sessions for employeesEducated employees on company policies and proceduresProvided tips and insight to new employeesActed as liaison between new employees and supervisors

Bloomington, Minnesota

Provided customer service to guestsPrepared food items as neededExecuted cash and credit card transactionsStocked stores with merchandise as neededAided in ticket sales and creating solutions to ticket concerns

Bachelor’S Degree, Public Relations

Activities and Societies: Arts Management Association, Public Relations Team for Theater and Dance, Phi Mu- Delta Iota, Public Relations.

History

Attended the University of Stirling through Baldwin Wallace's study abroad program for fall semester, 2017 to complete courses for my.

General Courses

Attended University of Minnesota-Twin Cities as a senior in high school to fulfill the last of my high school requirements, as well as.